Optician jobs

Experienced Optician / Optical Dispenser & Administrative Coordinator

Company: Sage Hill Optometry

Location: Sage Hill, NW Calgary, AB

Job Type: Full-Time, Permanent

Compensation: Competitive, based on experience and qualifications

About Us

Sage Hill Optometry is a growing, independently owned optometry clinic in NW Calgary, committed to providing exceptional eye care and a positive patient experience.

As we continue to expand our team, we are seeking an experienced, knowledgeable, and highly organized Optician or Optical Dispenser who is passionate about patient care and enjoys taking initiative in a collaborative environment.

We are looking for a dependable, resourceful individual who can confidently manage responsibilities, contribute to efficient daily operations, and support our team across multiple areas of the clinic.

This is a versatile position combining optical dispensing, inventory coordination, administrative duties, and occasional front desk and clinical support.

Key Responsibilities

Optical Dispensing & Patient Care

• Assist patients with frame selection, lens recommendations, and eyewear styling.
• Demonstrate strong knowledge of lens designs, coatings, frame materials, and optical products.
• Perform accurate optical measurements, frame adjustments, fittings, and dispensing.
• Process eyewear orders and coordinate with optical laboratories.
• Manage optical warranties, repairs, and patient follow-ups.
• Provide exceptional patient care while supporting optical sales and clinic goals.
• Address patient concerns and challenging situations professionally, using sound judgment and problem-solving skills.

Inventory & Administrative Coordination

• Coordinate and maintain optical inventory, including receiving shipments, tracking stock, organizing products, and placing orders.
• Assist with appointment scheduling, confirmations, and patient coordination.
• Manage optical order follow-ups and ensure timely communication with patients and suppliers.
• Support administrative tasks, documentation, and day-to-day clinic operations.
• Assist with insurance billing, direct billing, and payment processing as needed.
• Identify opportunities to improve clinic organization, efficiency, and workflow.
• Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.

Front Desk & Clinical Support

• Assist with patient check-in, check-out, and appointment coordination when needed.
• Answer phone calls, emails, and patient inquiries professionally.
• Provide front desk coverage during busy periods or staff absences.
• Assist with preliminary testing, including autorefractor, tonometry, retinal imaging, and other diagnostic testing when required (training provided).
• Work collaboratively with optometrists and other team members to ensure smooth patient flow and clinic operations.

Qualifications & Skills

• Licensed Optician or experienced Optical Dispenser with strong optical knowledge and hands-on experience.
• Previous experience in an optometry clinic or optical retail environment is strongly preferred.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational abilities with excellent attention to detail.
• Confident handling patient concerns, complaints, and challenging interactions with professionalism and diplomacy.
• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
• Self-motivated, reliable, and comfortable working independently with minimal supervision.
• Demonstrates initiative, accountability, and strong problem-solving skills.
• Willingness to support different areas of the clinic as operational needs arise.
• Experience with optical inventory management, insurance billing, and optometry practice management software is an asset.

What We Offer

• Competitive compensation based on experience and qualifications.
• A welcoming, supportive, and collaborative team environment.
• A modern, independently owned optometry practice.
• A diverse position with opportunities to develop optical, administrative, and clinical skills.
• Opportunities for increased responsibilities and professional growth based on performance and clinic needs.

Schedule

• Full-time, permanent position.
• Weekday and Saturday availability required.
• Specific schedule to be discussed during the interview process.

How to Apply

If you are an experienced optical professional who takes pride in your work, enjoys providing excellent patient care, and is looking for an opportunity to make a meaningful contribution to a growing practice, we would love to hear from you!

Please submit your resume through Indeed.

We look forward to welcoming a dedicated and enthusiastic new member to the Sage Hill Optometry team!

Pay: $24.00-$30.00 per hour

Benefits:

• On-site parking
• Store discount
• Vision care

Application question(s):

• 1. How many years of experience do you have working as an Optician or Optical Dispenser?
• 2. Are you available to work Saturdays from 10:00 AM to 4:00 PM on a regular, ongoing basis?
• 3. Do you have hands-on experience with optical dispensing, including frame adjustments, optical measurements, lens recommendations, and troubleshooting eyewear concerns?
• 4. Are you comfortable performing administrative responsibilities, including inventory management, appointment scheduling, patient follow-ups, and assisting with front desk operations?
• 5. Are you willing to assist with preliminary testing, including autorefractor, tonometry, and retinal imaging, when needed? Training can be provided.
• 6. Are you comfortable independently addressing patient concerns, complaints, and challenging situations while following clinic policies?
• 7. Are you a licensed optician or an experienced optical dispenser?
• 8. Briefly describe your experience with optical inventory management, administrative duties, or additional responsibilities beyond optical dispensing.
• 9. Describe a situation where you independently resolved a patient concern or operational problem. How did you handle it?
• 10. Why are you interested in a position that combines optical dispensing with administrative and clinical support responsibilities?

Work Location: In person