Oppa Credit Union jobs

MORTGAGE AND LOAN ADMINISTRATOR

About the Role:

The Lending Administrator provides accurate and timely administrative support to our Lending Specialists while helping build and strengthen member relationships. Through active listening, practical assistance and responsive service, the Lending Administrator helps create a positive member experience that reflects OPPA Credit Union’s “We have your back” commitment. Working collaboratively with the team, the Lending Administrator safeguards member privacy, communicates clearly and maintains a high level of accuracy and attention to detail.

This role is for you if:

• You have a minimum of two years experience in a financial institution, preferably in lending and mortgage administration or related role.
• You have excellent written and verbal communication skills, strong technical proficiency and exceptional attention to detail.
• You take a collaborative approach and have a willingness to support colleagues and share relevant knowledge.
• Have the ability to plan, organize and meet deadlines while maintaining high standards for quality and responsiveness.
• Use sound judgment and the ability to make informed, timely decisions and consult others as appropriate.
• Are adaptable and have the ability to embrace and manage change effectively.

Job Function:

The Mortgage and Loan Administrator performs a variety of administrative functions associated with the opening and maintenance of mortgage and loan files; prepares and processes mortgage and loan documentation and inputs information into software applications; liaises with lawyers, members and advisors to ensure accurate documentation and funding; calculates payouts and settlements; and processes funds and loan payments.

Key Responsibility Areas:

Mortgage and Loan Administration

• Provide critical support to our retail lending team and borrowers by processing loan and mortgage applications, preparing accurate lending documentation and performing lending-related member transactions in our banking system.
• Review documents for accuracy and completeness, obtain required signatures, and ensure finalized documents are properly recorded and filed.
• Post loan and mortgage advances and related entries; prepare, update and monitor assigned lending reports.
• Verify and update member information and review and update required anti-money laundering information in the banking system.
• Maintain tracking systems for insurance expiries, mortgage and loan renewals, maturity dates and other time-sensitive lending requirements, and follow up before applicable deadlines.
• Maintain complete and accurate electronic loan files in accordance with established naming, filing, retention and folder protocols.
• Process loan payments, advances, renewals, payouts and discharges; calculate payments and applicable penalties; and coordinate appraisals and other supporting requirements.
• Monitor outstanding lending conditions, documentation and approvals; follow up with members, internal staff and external service providers; and escalate unresolved items when required.
• Coordinate loan funding by confirming that approval conditions, security documents, insurance requirements and supporting information are complete before funds are advanced.
• Assist members with Visa products, including explaining features and benefits, completing applications and monitoring application status, as required.
• Process member administration requests, including new memberships, account openings, required disclosures, and refer requests outside the role’s authority.
• Respond to member inquiries through telephone, email, chat and in-person channels in a professional, positive and easy-to-understand manner.
• Use active listening and open-ended questions to understand member needs, complete administrative requests where possible, and refer complex matters appropriately.
• Identify member needs and promote relevant OPPA Credit Union products and services while referring more complex needs to the appropriate team member.
• Other duties as assigned.

Qualifications

Education and experience preferred:

• 1-2 years of mortgage lending administration experience in financial institution branch setting.
• A commitment to working as part of a team and contributing positively.
• Personal development is required.

Core role competencies:

• Solid knowledge of mortgage administration processes.
• Knowledge of retail deposit products and administration are an asset ( i.e. RRSP, TFSA, RRIF, GIC)
• Good working knowledge of Windows and Office365 applications.
• Demonstrated aptitude for detail-oriented work
• Solid communication skills.
• Ability to adhere to professional, regulatory and industry standards
• Demonstrated ability to work collaboratively and interdependently with other roles to ensure member needs are delivered in a seamless manner.

OPP Association Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources.

Job Type: Full-time

Benefits:

• Company pension/ Group RRSP
• Disability insurance/ life insurance
• Extended health care, Dental care, Vision Care
• Financial Benefits including staff rates for lending, investing

Schedule:

• Monday to Friday

Work remotely:

• Hybrid schedule may be possible after proven work performance.

Job Type: Full-time

Pay: $48,175.00-$55,350.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• mortgage lending: 1 year (required)

Work Location: Hybrid remote in Barrie, ON L4M 2Y1