Operations jobs in Lethbridge, AB

As the largest not-for-profit provider of seniors’ care in Alberta and British Columbia, The Good Samaritan Society and Good Samaritan Canada (together, Good Samaritan) have been providing exceptional care and support since 1949. We are faith-based, not-for-profit organizations committed to creating safe, comfortable communities where individuals experience caring, belonging, and purpose.

Reporting to the Director of Quality and Professional Development, the Quality Consultant provides evidence-based advice, consultation, leadership, and is a resource to care home staff, clinical, and program leaders; senior leaders; and stakeholders regarding quality and clinical standards (national, provincial and internal), quality and clinical policies and procedures.

The Quality Consultant fosters evidence-based practice for care delivery that meets legislative, provincial and Accreditation standards and is aware of best current evidence and trends in the industry. Quality Assurance activities are key to monitoring and sustaining clinical practice and the Quality Consultant works with other members of the Quality Department, the Learning and Development Department and Care Home/Program leaders to ensure that clinical standards are consistently met.

The Quality Consultant participates in the creation and revision of policies and procedures related to clinical practice, quality of care and resident/client safety. The Quality Consultant collaborates closely with the Learning and Development Department, IPC and other stakeholders in developing policies and procedures, implementation and sustainment plans as well as quality assurance activities.

This position will promote integration and translation of quality improvement and resident safety initiatives into day to day operations through collaboration with health care leader

Educational and other Qualifications

• Bachelor of Science Degree in nursing or equivalent
• Active registration with the applicable provincial professional nursing association
• Supplemental courses in adult education
• Gerontology certificate preferred
• Research background or statistics courses preferred

Work Experience

• Minimum 5 years’ experience working in geriatrics
• Minimum 5 years’ experience in continuing care and senior health in a leadership role
• Experience in the utilization and analysis of clinical data
• Experience with quality improvement tools and techniques, process redesign and/or project leadership skills required

Knowledge, Skills, and Abilities

• Training in project management preferred.
• Experience in change management preferred.
• Experience in accreditation certification required.
• Basic research and evaluation skills.
• Experience in incident analysis.
• A demonstrated knowledge of current legislation regarding confidentiality and how it relates to fair information practices.
• Demonstrated knowledge of quality improvement principles, methods, and tools.
• Demonstrated leadership skills.
• Demonstrated ability to communicate effectively with others at all levels of the organization.
• Demonstrated skills in facilitation, presentation, and teaching skills.
• Demonstrated ability to develop and maintain effective working relationships with a variety of stakeholders.
• Ability to effectively present and clarify requirements, expectation, ideas and concepts to various audiences/stakeholders.
• Creates and achieves results by engaging, facilitating and influencing individual, group or departmental goals.
• Ability to inspire and guide individuals towards goal achievement.
• Ability to develop and communicate solution/responses to diverse user problems and/or requests.
• Ability to operate related equipment and proficiency in the use of computer software programs.
• Must be familiar with quality improvement methods, tools, and software, such as Microsoft Word, SharePoint, Excel, and PowerPoint.
• Adept at written and oral communication with internal and external customers.
• Exhibits strong analytical skills, application of gap-analysis and needs assessments, and is solution focused.
• Demonstrates knowledge and understanding of the strategic directions for The Good Samaritan Society/Good Samaritan Canada.
• Maintains an individual's dignity and self-worth during conversations.
• Excellent active listening skills.
• Demonstrate flexibility by changing routine to accommodate client/resident needs.
• Accepts, implements and evaluates change with a positive attitude.
• Active driver’s license is required for travel between care homes and head/regional office.
• Travel and flexible hours.
• Training/support requests may take place during hours outside of regular business hours to meet the needs of staff who work alternative shifts.
• Working under stringent timelines associated with project demands.
• Constant demands of an ever changed dynamic health system and its evolving standards requirements.

Who we are:

At The Good Samaritan Society, Good Samaritan Canada, and Good Samaritan Delta View Care Centre, we believe that our employees are our number one asset. Since 1949, we have been providing excellence in complex/long term care, assisted/supportive living, and other specialized care services for the elderly and those with developmental and physical support requirements. We could not do what we do without our dedicated and committed employees.

What we can offer you:

• Work/life balance
• Learning and development opportunities
• Competitive wages
• Pension and benefits for eligible employees
• Paid vacation time for eligible employees
• Discounted services with many of our local businesses
• Employee and Family Assistance Program
• Employee recognition events

Requirements:

• A current and clear Criminal Records Check Form and if applicable a Vulnerable Sector Check that has been obtained no more than 90 calendar days prior to the hire date.

Diversity-Equity-Inclusion

The Good Samaritan Society and Good Samaritan Canada is committed to upholding the values of diversity, equity, inclusion, and anti-racism in the workplace at all levels of the organization, as well as in the delivery of our services. We encourage applications from people of all backgrounds including, but not limited to, Indigenous peoples, racialized groups, people with disabilities, and people from the 2SLGBTQ+ community.

*Good Samaritan is a 2022 Canadian HR Award, Excellence Awardee for Diversity and Inclusion

How to apply:

• Visit us online at www.gss.org and apply by Join our Team.

We thank all applicants, however only candidates under consideration will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $76,475.87-$106,236.01 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Ability to commute/relocate:

• Lethbridge, AB T1H 1W2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you legally entitled to work in Canada?

Education:

• Bachelor's Degree (preferred)

Experience:

• working in geriatrics: 5 years (preferred)
• continuing care/ health care: 5 years (preferred)

Licence/Certification:

• Gerontology certificate (preferred)
• active registration professional nursing association (required)

Work Location: In person