Operations Specialist jobs

Career Opportunity

Looking for a new and exciting career opportunity? We're hiring an Operations Coordinator (Temporary Position) to join our Light Rail Transit (LRT) Business Management Department.

In this temporary role, you will lead and support a variety of multidisciplinary projects, strategic initiatives, and operational assignments that help drive the success of our LRT operations. You will collaborate with a wide range of internal partners and engage with public and political stakeholders, playing a key role in advancing departmental priorities and organizational goals.

The successful candidate will bring strong project management, organizational, and relationship-building skills to coordinate competing priorities, support complex initiatives, and help ensure business objectives are achieved effectively and efficiently.

This is a great chance to be part of a dedicated team. Come grow with us and make an impact.

What You Will Do

• Develop, collect, analyze and report on Key Performance Indicators (KPI) and other metrics, qualitatively and quantitatively to support the Light Rail Transit (LRT) Program.
• Ensure contractual requirements are met by interacting with internal TTC departments to resolve issues or non-conformances, and continually improve the TTC’s processes and reporting.
• Lead and facilitate the development and update of the LRT Rule Book for Eglington Crosstown and Finch West (Lines 5 and 6).
• Lead the development of rules and procedures for future LRT expansion projects to ensure consistency within the LRT mode.
• Lead the development of business cases for new rules, rule changes and variances to support LRT business needs. This includes extensive analysis and multi-stakeholder consultations.
• Manage updates and new developments as required to ensure consistency amongst relevant departments supporting the LRT Program.
• Interface with Transit Control and monitor Project Co. Maintenance Management System to ensure operational issues are being addressed in a timely manner.
• Manage, monitor and review all Customer Service Communications (CSC) related to LRT Operations, while working collaboratively with respective stakeholders to close out CSCs in a timely manner.
• Supports Rules Compliance Program as it relates to LRT audits, data analysis, reporting and implementation of corrective actions to ensure inclusion into LRT QMS Program.
• Preparing written analyses, reports, and other related documents regarding the reviews of designs from a system operating perspective.
• Assist with the implementation of Corporate and departmental safety programs by reviewing all incidents, identifying hazards, conducting interviews, ensuring consistency amongst departments.
• Monitor training requirements of departments supporting LRT Operations to ensure compliance to Operating Agreement.

Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies.

What Skills Do You Bring?

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a related discipline (Engineering, Science, Business Administration) or combination of education, training and experience deemed equivalent.
• Possession of a Project Management Professional (PMP) certification is considered an asset.
• Extensive knowledge of business administration and HR concepts and practices combined with knowledge of relevant policies, procedures and rules.
• Extensive knowledge of transit operations and experience managing complex, multi-stakeholder projects.
• Extensive knowledge of traffic and transit operations, particularly rail systems operated in semi-exclusive or exclusive right-of-ways.
• Ability to interpret design submissions (plans, analyses, manuals, drawings and specifications) using demonstrated knowledge of operational best practices.
• Must have experience with or ability to quickly understand and interpret contractual documents (e.g. Operating & Maintenance Agreements, Project Agreements etc.)
• Strong knowledge of research methods and techniques combined with an aptitude for developing project plans, proposals and action plans.
• Sound judgement; strong leadership, management, and decision making skills; well-developed technical, analytical and problem solving skills.
• Ability to lead projects independently and communicate project plans and results to stakeholders.
• Superior verbal/written communication skills, strong interpersonal, presentation and report writing skills.
• Ability to coordinate complex, multi-faceted issues/tasks in a challenging environment.
• Knowledge of emergency preparedness and continuity of operations planning.
• Possession of a valid, non-probationary, Province of Ontario class “G” driver’s license to commute to TTC sites and meetings not accessible by transit.
• Must be safety trained and tested on a regular basis.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.