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    • Reporting to the Manager, YTZ, the Administrative Coordinator, is the main point of contact for all airport operations team members for administration and…
    • View all Porter Airlines Inc. jobs - Toronto jobs - Customer Service Representative jobs in Toronto, ON
    • Salary Search: Coordinator, Airport Operations - Customer Service Toronto (YTZ) salaries in Toronto, ON
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Coordinator, Airport Operations - Customer Service Toronto (YTZ)
Porter Airlines Inc.
·
3.4
2 Eireann Quay, Toronto, ON
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
2 Eireann Quay, Toronto, ON

Full job description

Job Summary:
Reporting to the Manager, YTZ, the Administrative Coordinator, is the main point of contact for all airport operations team members for administration and payroll.
Duties & Responsibilities:
  • Responsible for all payroll submissions, monitoring, adjustments
  • Liaise with the payroll department to resolve any payroll discrepancies
  • Track overtime and time bank
  • Process and track shift trades and drops
  • Coordinate leave/vacation requests
  • Update and monitor attendance tracker, including controllable and non-controllable infractions
  • Review attendance tracker on a monthly basis and determine if any action is required.
  • Attendance follow up and scheduling of coaching sessions with supervisor and team member
  • Tracking progress of employees on modified duties or WSIB claims
  • Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs
  • Review schedule up to 72 hours in advance to ensure adequate resources
  • Sending out communication to team members about open shifts that require coverage
  • Maintaining various spreadsheets on a daily basis.
  • Preparing schedule bids for unionized times in accordance with the CBA, to meet operational demand, while maintaining an operating budget.
  • Prepare and administer a yearly vacation bid for unionized team members.
  • Answer queries from team members pertaining to bid lines, vacation time and changes, shift trades, and payroll.
  • Other duties as assigned
Behavioural Competencies:
  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Teamwork: Working collaboratively with others to achieve organizational goals.
  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
  • Require a high proficiency in the Google Suites program, Word, Excel, PowerPoint, etc.
  • Require 1 year of working experience in payroll and applications
  • Require 1 year of working experience with scheduling
  • Must be organized, highly capable of multi-tasking
  • Familiarity with basic Canada Labour Code Schedule Regulations
  • Duties require professional verbal and written communication skills and the ability to type 50 wpm
  • Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.
  • Excellent oral and written communication skills
  • Ability to problem solve and make decisions to enhance organizational effectiveness
  • Ability to undertake self-directed tasks
  • Excellent time management skills
  • Attention to detail; the capacity to prioritize by assessing situations to determine urgency
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
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