Operations Assistant jobs in Kitchener, ON

We are seeking a dynamic and detail-oriented Operation Administrative Assistant to join our team.

This position offers an exciting opportunity to develop your administrative skills in a fast-paced environment while making a meaningful impact every day and enjoys balancing tenant relations, administrative responsibilities, and coordination with maintenance team.

Key Responsibilities:

Tenant Relations

- Assist with all aspects of renting, including unit showings, move-in / move-out.

- Prepare and execute lease agreements and renewals.

- Respond to phone and email inquiries in a timely and professional manner.

- Ensure accurate tenant information is entered into the software program

- Address tenant concerns and complaints, ensuring appropriate follow-up.

- Provide excellent customer service by responding to inquiries, supporting tenants, and ensuring a positive experience for all tenant guests and outside contractors.

Maintenance Administration

- Receive, prioritize and schedule maintenance requests.

- Enter all work orders daily or close off the completed work orders

- Coordinate annual unit inspections.

- Work with maintenance staff and external contractors to ensure timely completion of work.

- Obtain quotes as required.

- Assist with planning routine maintenance and capital improvement.

Financial Administration

- Process rent payments and maintain accurate records.

- Assist with rent collection and arrears, send follow-up letters

- Support administration of the Rent-Geared-to-Income (RGI) program.

- Contribute to the annual budgeting process.

- Assist with other financial activities as needed

Corporate Administration

- Prepare correspondence and communicate with tenants on various matters.

- Draft reports, meeting minutes and general documentation.

- Process all incoming and outgoing mail.

- Assist in creating and updating policies and procedures as directed.

- Maintain office organization and order supplies as needed.

Qualifications:

- Minimum 3 years of experience in office administration within the property management or multi-residential housing industry.

- Post-secondary education in Business Administration or related work experience.

- Familiar with the Residential Tenancies Act, Housing Services Act, by-laws, health & safety for construction, and other relevant legislation.

- Experience with building maintenance, repairs and renovations.

- Strong written and verbal communication skills.

- Possess a professional, friendly, independent and ambitious personality.

- Highly organized with the ability to multitask and meet deadlines.

- Proficient in Microsoft Office applications.

- Strong attention to details and problem-solving abilities.

- Professional, approachable, and confident in handling difficult situations.

- Ability to work independently and under pressure.

Position Details:

Schedule hours: Monday through Friday, 9:00 am to 5:00 pm (occasional evening may be required)

Transportation: reliable transportation required

Start date: September 21, 2026

Compensation: salary will be based on experience.

If you are a proactive individual with positive attitude and strong work ethic, we encourage you to apply to gm@cypriothomes.ca and become a valued member of our team.

We thank all those who are interested however only those selected for an interview will be contacted.

Cypriot Homes is committed to meeting the accessibility requirements under the AODA and we invite applicants to contact us for specific requirements.

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person