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Job Post Details

Digital Client Success Manager
Patient News
Ontario
•
Remote
$60,000–$85,000 a year
Full-time
Apply now

Job details

$60,000–$85,000 a year
Paid time off, Vision care, Dental care, Employee assistance program, Extended health care, Work from home, Company events
Full-time
Remote in Ontario

Full job description

Digital Client Success Manager

Patient NEWS | Full-Time, Permanent | Remote – Ontario

Join Patient NEWS, an established marketing and technology company with over 30 years of experience helping dental practices across Canada and the U.S. attract patients and grow their businesses.

We're looking for an experienced Digital Client Success Manager who combines strong relationship management skills with practical digital marketing knowledge and a passion for delivering measurable results.

If you enjoy building client relationships, turning marketing data into actionable insights, and identifying opportunities for growth, we'd love to meet you.

The Role

You'll own a portfolio of dental practice clients, acting as their trusted marketing advisor and primary point of contact. Working alongside our digital specialists, you'll help clients understand their marketing performance, maximize results, and achieve their business goals.

Your success will be measured by client satisfaction, retention, and account growth.

What You'll Do

  • Build strong client relationships through proactive communication, onboarding, and ongoing account management.
  • Analyze and communicate results across SEO, Google Ads, websites, lead generation, and digital marketing analytics.
  • Demonstrate marketing value by connecting campaign performance to patient acquisition and business growth.
  • Collaborate with digital specialists to monitor performance, resolve concerns, and recommend improvements.
  • Drive retention and account growth by identifying risks, opportunities, and additional solutions that support client goals.
  • Maintain accurate CRM records and consistently deliver on commitments.

What You Bring

  • 3–5 years of client-facing experience in digital marketing account management, client success, or a comparable role. Agency experience is strongly preferred.
  • Working knowledge of Google Ads, SEO, websites, Google Analytics, and digital marketing performance metrics.
  • Confidence interpreting performance data and translating it into clear, meaningful client conversations.
  • Excellent communication, relationship management, and problem-solving skills.
  • Strong organization, accountability, and the ability to manage multiple priorities.
  • A proactive, solutions-oriented mindset with a commitment to client success.

Experience in dental or healthcare marketing, CRM platforms, and conversion tracking is an asset.

You won't be building every campaign, but you should understand how digital marketing works and how to confidently guide clients toward better results.

Why Patient NEWS?

  • 30+ years of industry experience and an established North American client base.
  • A collaborative team of digital marketing, technology, and client service professionals.
  • Innovative marketing solutions, including SEO, paid media, websites, and proprietary analytics technology.
  • Opportunities for professional growth and performance-based earnings.
  • Remote flexibility within Ontario.

Compensation & Work Model

  • Total Annual Compensation: $60,000–$85,000 CAD, including base salary, monthly commission, and performance incentives.
  • On-Target Earnings: $75,000 - $85,000 CAD, through monthly commissions and quarterly and annual performance bonuses.
  • Comprehensive employee benefits.
  • Full-time, permanent position.
  • Remote opportunity for Ontario-based candidates within driving distance of Haliburton, ON, with occasional travel for training, team events and meetings.

Performance-based earnings are dependent on achieving established objectives.

Ready to Make an Impact?

If you're a relationship-driven digital marketing professional who knows how to turn performance insights into client success, we'd love to hear from you!

Apply through Indeed with your resume Attn: Judy Webster, VP Sales & Service

Job Type: Full-time

Pay: $60,000.00-$85,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care
  • Work from home

Application question(s):

  • Do you have hands-on experience working with digital marketing programs, including websites, SEO, paid media, and performance analytics, in a client-facing role?
  • Have you been the primary point of contact responsible for managing ongoing client relationships, including performance discussions and retention?
  • Are you based in Ontario and able to work remotely with occasional travel to Haliburton, ON for training, meetings, or events?

Work Location: Remote

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