About the Role
The Regional Performance Manager (RPM) is responsible for driving operational excellence across a network of franchise locations in Western Canada. This role ensures that franchise partners meet performance goals, maintain brand standards, and optimize business processes. The RPM plays a key role in supporting insurance partner agreements, overseeing field teams, managing claims, facilitating training, and implementing cost reduction strategies to maximize profitability and service quality.
Key Responsibilities
- Oversee and support franchisee performance to ensure operational, financial, and partnership objectives are met.
- Lead, mentor, and develop a team of Field Conversion Specialists (FCS).
- Conduct regular performance reviews and audits, creating improvement plans for franchise operations.
- Manage training programs, claims processes, and efficiency initiatives.
- Ensure compliance with brand standards, insurer requirements, and customer service expectations.
- Oversee vendor and supply chain relationships to support regional operations.
- Address escalated concerns from franchisees, insurance partners, and clients.
- Track and analyze regional financial and operational performance.
- Facilitate regional strategy sessions and lead performance improvement initiatives.
What You Bring
- Experience & Expertise: 5–7 years of experience in business or operations management, preferably in the automotive or collision repair industry.
- Leadership & Coaching: Proven ability to lead and retain high-performing teams.
- Process Improvement: Strong background in sales growth, operational efficiency, and system implementation.
- Industry Knowledge: Experience in both field and corporate-level operations is an asset.
- Project & Logistics Management: Demonstrated success in managing projects and logistics/inventory processes.
- Analytical & Problem-Solving Skills: Ability to evaluate performance data and implement effective strategies.
- Communication & Relationship Building: Skilled at managing vendor partnerships, insurance relations, and franchisee support.
- Flexibility & Travel: Willingness to travel regularly within Western Canada to support operations.
- Results-Driven: A history of achieving and exceeding operational goals and performance metrics.
What We Offer
- Competitive base salary: $95,000 – $105,000 + up to 30% annual bonus.
- Entrepreneurial environment where initiative and ownership are encouraged.
- Collaborative, growth-focused culture with opportunities to make a measurable impact.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Paid vacation and personal days to recharge.
- Remote-first work culture with flexibility to balance travel and home office.
Equal Opportunity Statement
Simplicity Car Care is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.
Job Type: Full-time
Pay: $95,000.00-$105,000.00 per year
Benefits:
- Dental care
- Paid time off
- Vision care
- Work from home
Application question(s):
- Please describe your experience in operations or business management, including the number of years and the industries you’ve worked in.
- Tell us about a time you led and developed a team across multiple locations. What was your approach and what results did you achieve?
- This role requires regular travel within Western Canada. Are you able to commit to this, and what percentage of travel are you comfortable with?
- Give an example of an operational improvement you implemented (such as cost reduction, process efficiency, or sales growth). What impact did it have?
- Are you located in Western, Canada?
- When are you available to start?
- Do you have hands-on experience working in an autobody collision centre or in automotive body repair? Please describe your relevant experience, including years worked and where.
Work Location: In person
