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    • This is a dual-role position with a mix of front desk and serving.
    • You’ll welcome guests, manage check-ins, assist with reservations, and also provide warm,…
    • You will achieve excellence by providing your guests with efficient and friendly service while remaining focused on upholding the highest standard operating…
    • Subsidized housing – room and board $500/month incl.
    • Bonus at completion of contract, 24 months $10000.
    • 3 meals a day prepared by a professional chef.
    • Managing guest reservations department including answering phone/email inquiries, providing lodging options/quotes, inputting reservations accurately into our…
    • This position is essential to the success of the Lodging Department because it ensures that we are able to provide our guests with clean rooms and exceed their…
    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
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    • Full Service Hotel in Lake Louise.
    • Valid Canadian Work-Permit Required for International Applicants.
    • Furnished, subsidized private bedroom staff accommodation…
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    • Complimentary stays at our sister lodges.
    • Staff rates at all CRMR properties.
    • Discount on food and beverages at our hotel dining outlets.
    • Duties will include, but not be limited to: cleaning of accommodation units, booking reservations, interacting with resort guests and providing exemplary…
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    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
  • View similar jobs with this employer
    • Full Service Hotel in Lake Louise.
    • Valid Canadian Work-Permit Required for International Applicants.
    • Furnished, subsidized private bedroom staff accommodation…
  • View similar jobs with this employer
    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
  • View similar jobs with this employer
    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
  • View similar jobs with this employer
    • The opportunity to build lifelong friendships with staff and guests from around the world.
    • Work with hospitality professionals that take pride in providing a…
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Guest Services
Storm Mountain Lodge
Banff, AB T1L 1C8
$19–$21 an hour
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$19–$21 an hour

Job type

Permanent
Full-time

Benefits

Pulled from the full job description
Dental care
Store discount
Commuter benefits
Discounted or free food
Extended health care
On-site parking

Full job description

Front Desk / Server – Storm Mountain Lodge (with staff accommodations)

Location: Banff National Park (Highway 93 South)
Job Type: Full-Time
Accommodation Available

About Us:
Storm Mountain Lodge is a historic, boutique cabin resort known for exceptional guest service and one of the top-rated dining experiences in the Rockies. We are a small, hands-on team working in a stunning remote setting between Banff and Lake Louise.

Job Description:

This is a dual-role position with a mix of front desk and serving. You’ll welcome guests, manage check-ins, assist with reservations, and also provide warm, attentive service in our intimate dining room. Perfect for someone who enjoys variety and thrives in a small-team environment.

Housing

We have on-site shared staff accommodation and meals available at $15/day.

Key Responsibilities

Front Desk (Guest Services):

  • Greet guests, handle check-ins/outs, and process payments
  • Manage reservations and guest communication (email, phone, messaging)
  • Use Cloudbeds PMS to update bookings and daily reports
  • Provide local information (hikes, conditions, attractions)
  • Assist with small retail sales in our gift shop

Restaurant Service:

  • Deliver professional, friendly food & beverage service
  • Take orders, run food, and handle payments using Lightspeed POS
  • Set up and reset the dining room
  • Learn menus, daily features, and allergen details

General Lodge Support:

  • Help maintain a clean, welcoming lodge environment
  • Pitch in as needed—small team culture
  • Occasional light duties such as delivering amenities or assisting during busy periods

Qualifications

  • Experience in hospitality (front desk or serving) preferred
  • Strong communication and multitasking skills
  • Comfortable with digital tools (PMS/POS systems)
  • Positive, guest-first attitude
  • Serving It Right or equivalent certification required

What We Offer

  • Competitive wage
  • A unique workplace in a quiet wilderness setting
  • Small, supportive team
  • Opportunity to work in both guest services and dining

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Benefits:

  • Commuter benefits
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Store discount

Language:

  • English (required)

Work Location: In person

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