Live Chat Media Productions jobs

Position Title: Production Specialist, Communications

Position Type: Regular - Full-Time

Requisition ID: 44705

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

About the role.

Ever wondered who's behind the scenes making a global virtual event look effortless? That's this role. The Production Specialist is our in-house production lead for enterprise virtual events and digital content. From live global town halls to editing a punchy internal video or launching a new podcast episode. Based in Toronto, you'll own platform setup, live production, presenter coordination, audience engagement tools, and real-time troubleshooting to deliver seamless, high-quality virtual experiences. You'll also lend your creative and technical skills to the wider Brand and Communications team, producing video, podcast, and design content for over 20,000 McCainers.

What makes this role exciting: a front-row seat to McCain's biggest global moments, real creative variety across live production, video, podcasts, and design, and the room to bring new platforms and AI-driven efficiencies to a global communications team.

What you’ll be doing.

Enterprise event production

• Serve as the technical producer for enterprise-wide meetings and events, including multi-function town halls delivered via Microsoft Teams.
• Own platform setup and configuration for each event, including Teams Town Hall/Live Events settings, layouts, and access permissions.
• Run live production during events — managing scene/screen switching, audio and video quality, and smooth transitions between presenters and segments.
• Coordinate presenters and stakeholders across multiple business functions, including pre-event briefings, technical rehearsals, and run-of-show planning.
• Configure and manage audience engagement tools such as polls, live Q&A, chat moderation, and reactions to drive participation.
• Troubleshoot technical issues in real time during live events to minimize disruption and maintain a seamless attendee experience.
• Continuously refine event production standards and run-of-show documentation to raise the quality and consistency of enterprise-wide virtual experiences.

Supporting production & communications

• Lead full-suite video and content production for internal communications, including filming, editing, animation, and post-production.
• Produce and maintain podcast content, applying and evolving best practices for podcast production.
• Manage and maintain internal distribution lists to ensure accurate, timely delivery of communications to the right audiences.
• Own end-to-end post-event follow-up — deploying surveys, distributing recap content, and managing follow-up distribution — and act as a training partner where applicable to help teams adopt communications tools and processes.
• Apply data analytics and insights to measure the effectiveness of internal communications and events, and recommend improvements.
• Identify and implement communications automation and AI opportunities to improve efficiency and content quality.
• Create animations and motion graphics to support events.
• Review and refine design assets to ensure consistency with McCain brand standards.

What you’ll need to be successful.

• 3-5 years of experience in live event production, broadcast/AV production, or internal communications.
• Bachelor's degree or diploma in Communications, Media Production, Broadcast/AV, or a related discipline, or equivalent practical experience.
• Proven experience as a technical producer for live virtual or hybrid events, ideally using Microsoft Teams Town Hall/Live Events (or comparable enterprise platforms).
• Working knowledge of run-of-show planning, presenter coordination, and live rehearsal management for multi-function, enterprise-wide events.
• Experience configuring and moderating audience engagement tools (polls, live Q&A, chat) in a live event setting.
• Ability to troubleshoot audio, video, and platform issues calmly and quickly under live event pressure.
• Strong video production and editing skills (filming, editing, animation/motion graphics).
• Experience producing podcast content, including planning, recording, and editing.
• Experience with distribution list management and audience segmentation for internal communications.
• Working knowledge of data analytics tools to measure communications and event effectiveness and generate insights.
• Familiarity with communications automation platforms and an interest in applying AI to communications workflows.
• Experience deploying post-event surveys and supporting training or change-management activities.
• Strong design sensibility, with the ability to refine and troubleshoot visual assets to meet brand standards.
• Excellent organizational skills, with the ability to manage multiple concurrent productions, live events, and deadlines.
• Strong interpersonal and collaboration skills, with the ability to work confidently with senior stakeholders and presenters across a global, geographically dispersed team.
• Proficiency with production and creative tools such as Adobe Premiere Pro, After Effects, and Canva (or equivalent creative suite).

About McCain.

Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.

Leadership principles.

At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.

AI & Digital Capabilities

At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture

The McCain experience.

We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.

Compensation Package: $58,800.00 - $78,500.00 . CAD annually + Bonus Eligibility

The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.

Benefits: At McCain, we’re on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.

Your well-being matters to us, and we’re here to provide you with the necessary resources to support you in being your best self at work — and at home.

McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know, and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.

Job Family: Communications
Location(s): CA - Canada : Ontario : Toronto

Company: McCain Foods (Canada)