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The Sr. Salesforce Administrator is responsible for ongoing maintenance and configuration of the Salesforce platform and will provide org-wide support on day-to-day operations for internal customers. This role will partner closely with Sales, Accounting, Support, IT, and other departments to drive best practices and improve efficiencies to further enhance our platform. This is a collaborative and detail-oriented role that will interact with multiple parts of the organization and make an impact on the daily operations of the business.

Responsibilities:

• Provide day-to-day support and administration across the Salesforce platform.
• Develop and roll out the company-wide Salesforce Roadmap.
• Perform user and license management, including user setup/deactivation, roles, profiles, permission sets, and public groups.
• Maintain and improve data integrity by regularly monitoring and resolving data inaccuracies within the system.
• Identify and gather requirements from users and stakeholders.
• Support the design and configuration of system enhancements.
• Support in 3rd party Salesforce integration efforts as needed, including but not limited to DocuSign, Gong, Chilipiper, Chargent, Sage Intacct, Natterbox and more.
• Develop and maintain user resources as needed on existing and updated processes.
• Work closely with users to provide regular user training to ensure best practices and monitor user adoption.
• Stay up to date with all major Salesforce releases.
• Regular and reliable attendance is expected as this is a full-time position.

Skills and Qualifications:

• 5 plus years of Salesforce Administration experience
• Salesforce certified administrator (additional certifications are a plus)
• Proficient in user management, custom objects, page layouts, Lightning Record Pages, validations, formulas, process automation tools (Flow and Process Builder), reports and dashboards
• Understanding of Salesforce data model and practical knowledge on importing, exporting and ensuring data accuracy
• Exceptional communication and interpersonal skills (experience in a support role is a plus)

Work Conditions:

• Prolonged periods of sedentary movement
• May be requested to work overtime and weekends if deemed necessary
• Must be able to lift at least 20 pounds
• Certain management positions might be required to travel occasionally

If you are interested in applying for this position, please send your cover letter and resume to hr@lifelearn.com

We thank all applicants for their time, however we will only be contacting those individuals that we wish to interview.