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Job Post Details

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Customer Service Representative - job post

Saint Gobain
3.8 out of 5 stars
91 Wright Ave, Dartmouth, NS B3B 1K6
Permanent, Full-time

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

91 Wright Ave, Dartmouth, NS B3B 1K6

Benefits

Pulled from the full job description

  • Tuition reimbursement
  • Employee stock purchase plan
  • Vision care
  • Employee assistance program
  • Profit sharing
  • RRSP

Full job description

WHY DO WE NEED YOU?


Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

  • Understand customer needs and advise best solutions for a positive customer experience;
  • Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
  • Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;
  • Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;
  • Updating, referencing, and maintaining customer accounts in our inventory/CRM system;
  • Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;
  • Updating and referencing the company’s CRM system (Oracle);
  • Supply and inform clients of pricing, credit terms as well as entering orders in system;
  • Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;
  • Other duties as required.

IS THIS JOB FOR YOU?


Here is what’s important to have to apply:

  • Team player with excellent customer service skills;
  • 2-3 years of experience in a similar role including in-person customer service;
  • Attention to detail and strong data entry skills;
  • Very good computer skills and experience with MS Office, data entry and databases;
  • Well-organized with strong leadership skills;
  • Excellent verbal and written communication skills;
  • Ability to multi-task and work in a fast-paced environment.

A LITTLE MORE ABOUT US


Kaycan
is a subsidiary of Saint-Gobain - the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.


BENEFITS IN JOINING US


We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

  • Excellent healthcare options: Medical, vision, prescription & dental;
  • Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program;
  • Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG);
  • Tuition Reimbursement: Continuing education for every season of your career
  • Employee Recognition Programs;
  • LiveWell: Rewarding you for living a healthy lifestyle;
  • Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social);
  • Pet insurance options: Insurance plan & prescription discount program for your furry friends;
  • Perks & Savings Program: access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

Job Reference: CAN02000
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