In Balance Chiropractic & Health Centre jobs

Front Desk/Health Services Facilitator

High Point Wellness Centre - Mississauga, ON

High Point Wellness Centre (HPWC) is looking for a passionate and committed Front Desk Health Services Facilitator to join our team. This individual should demonstrate a high standard of work excellence and thrive on working in a customer service environment. Patient care comes first at HPWC so we are seeking a candidate who has passion for helping people and skills to deliver superior Customer Experience. The successful candidate is someone highly motivated who takes initiatives, can work independently and in a team environment and manages time effectively.

HPWC is a multidisciplinary clinic which has been serving the GTA for over 40 years with services that include: Chiropractic, Physiotherapy, Naturopathic Medicine, Massage Therapy, Dietician, and Personal Training. We provide patient care to Individuals and deliver wellness programs to Corporate sector.

Mandatory Requirements:

• Must strive to excel every day and have superior customer service skills
• Ability and willingness to work shifts during the hours of 6:30am and 7:30pm from Monday - Friday and 8:30am to 2:30pm on Saturday
• Keyboard, computer and typing skills
• Time management skills
• Attention to detail
• Ideal candidate should work well independently and as part of a team
• Demonstrate reliability, cooperation and positive attitudes to support a pleasant environment
• Excellent command of English language both oral and written

Front Desk/Health Services Facilitator Duties:

• Greet patients respectfully, pleasantly, professionally and be able to convey concern, relate tactfully and sympathetically at all times.
• Perform reception and clerical duties such as - answer telephone calls, email and voice mail management
• Manage phone/ email/ fax requests from patient’s other health care providers
• Schedule/ cancel/ reschedule patient appointments as required
• Process payments
• Check in patients in a timely and efficient process to assist in a smooth overall patient experience and workflow (including directing patients to treatment rooms)
• Handle new patients, following procedures
• Create letters for patients and practitioners when required
• Ensure clinic and treatment rooms are clean and properly stocked
• Follow opening and closing procedures
• Balance payments
• Provide gait scans and reports for patients
• Support practitioners - Chiropractors, Physiotherapists, Registered Massage Therapists and other disciplines
• Complete daily tasks as assigned
• Understand and administer the patient registration and informed consents
• Ensure proper documentation is recorded in patient logs and office communications using electronic medical record system (Jane)
• Place reminder calls well in advance to inform patients of their upcoming appointments
• Perform additional administrative tasks as needed or delegated by the management team

Experience:

• 2+ years of work experience in a similar industry
• 2+ years of direct Customer Service experience
• Certificate in Medical Office Assistant and/or Office Administration an asset
• Knowledge of MS Excel and MS Word
• Direct billing experience with health insurance carriers a huge asset
• Knowledge of MVA and WSIB procedures and billings a huge asset

Full-time hours: 30-37.5 per week

Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Education:

• Secondary School (required)

Experience:

• Customer support: 2 years (required)
• Medical office : 2 years (required)

Language:

• English (required)

Work Location: In person