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    • IT support: 2 years (required).
    • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support…
    • Tier 2 operational or application support.
    • Provide support to our valued clients, 24/7 control room, and field services staff.
    • > Drug and alcohol testing.
    • Support: Provide advanced technical support to resolve complex issues, working closely with development and engineering teams.
    • _*Provides Enterprise application support and optimization.
    • Provides input and recommendations to support continuous improvement initiatives aligned with…
    • You’re highly detail-oriented; errors in licensing records or billing stand out to you, and you take pride in getting it right the first time.
    • Provide first-level support for client hardware, virtual machines, software, multi-factor authentication tools, USB encrypted keys, mobile devices (e.g.,…
    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • Respond and track support requests for technical assistance in person, via phone and electronically.
    • One (1) to three (3) years of experience in a technical…
    • Deliver technical service and support to users via incident management software.
    • There will be a requirement to participate in after hours on-call support.
    • Provide hands-on IT support both on-site at client locations and remotely from our office.
    • If you love solving problems, wearing multiple hats, and being the…
    • Strong team collaborator who shares knowledge and supports peers.
    • Guide and support Tier I and II teammates during project delivery.
    • Class 5 driver’s license.
    • Provide first-level hardware and software support to employees across the company.
    • Travel to branch locations as needed to provide on-site support.
    • Manage and update support tickets with detailed notes and resolutions.
    • Monitor and prioritize support requests, incidents, and ongoing projects.
    • IT support & MSP: 2 years (required).
    • Deliver top-notch IT support with an unwavering commitment to client satisfaction.
    • Access Points and Wireless Controllers.
    • Mobile device support (iOS and Android).
    • Escalate complex issues to specialized support teams when appropriate.
    • Bilingual French Service Desk Analyst*.
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Job Post Details

IT Support Specialist – Deployment & Helpdesk (Level 2) - job post

Integrated Digital Solutions
647 Wilton Grove Road, London, ON N6N 1N7
$50,000–$60,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

647 Wilton Grove Road, London, ON N6N 1N7

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress

Full job description

IT Support Specialist – Deployment & Helpdesk (Level 2)

IDS | Beyond Technology — London, Ontario (N0L 1R0)

Full-time | Monday–Friday, 9:00 AM – 5:00 PM

Salary: $50,000.00 –$60,000.00 per year

Looking for a career, not just a ticket queue?

IDS | Beyond Technology is a small, tight-knit Managed Service Provider (MSP) delivering IT solutions, security, telecom, and digital content to clients across the region. We're hiring an IT Support Specialist to own device deployment and lifecycle work — imaging, prep, and onboarding/offboarding — alongside Level 2 helpdesk support, with real input into how we run things, not just execution.

What You'll Do

  • Device Deployment & Lifecycle: Image, configure, and prep computers for new deployments; handle end-to-end user onboarding and offboarding (accounts, hardware, access, and data handoff).
  • Level 2 Helpdesk Support: Resolve escalated tickets from Level 1 for desktops, printers, and peripherals across Windows 7/10/11, on-site, remote, and by phone.
  • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support patch management across client environments.
  • Microsoft 365 & Accounts: Manage user accounts and licensing through the Microsoft 365 Admin Console as part of onboarding/offboarding.
  • Client Communication: Explain technical steps and timelines clearly to non-technical clients during deployments and support calls.
  • Documentation: Keep deployment checklists, onboarding/offboarding records, and knowledge base articles up to date.

Bonus exposure: Windows Server, networking (routers/switches/firewalls), VoIP/PBX systems, security camera/NVR systems, and macOS environments.

What You Bring

  • 2+ years in an IT support/service role, with hands-on troubleshooting of Windows 7/10/11 and Microsoft 365 Admin Console
  • Experience working at a Managed Service Provider (MSP), with an understanding of ticket-based, multi-client support environments
  • Experience with device imaging/deployment and user onboarding or offboarding processes
  • Exposure to EDR/AV and RMM tools (deploying/monitoring, not necessarily architecting)
  • Strong written and verbal communication; comfortable explaining technical issues to non-technical people
  • Valid driver's license and reliable vehicle for client site visits
  • Comfortable lifting IT equipment and using ladders during installs (if needed)

Nice to have: Windows Server/Exchange administration, Fortinet firewall config, VMware/Hyper-V, prior MSP experience, Security+/Network+/Microsoft/Fortinet certifications.

Why IDS | Beyond Technology

  • Mileage reimbursement
  • Extended health, dental, and vision care
  • Life and disability insurance
  • Paid time off
  • On-site parking, casual dress
  • A small team where your work is visible and your voice matters

Ready to apply?

Send us your resume — we'd love to hear from candidates who bring even 70% of this list and genuinely enjoy the fast pace of working in a Managed Service Provider (MSP) environment.

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • London, ON N6N 1N7: reliably commute or plan to relocate before starting work (required)

Experience:

  • WORKING FOR A MANAGED SERVICE PROVIDER: 1 year (required)
  • IT support: 2 years (required)
  • Computer hardware: 1 year (required)
  • Computer repair: 1 year (required)

Language:

  • English (required)

Location:

  • London, ON N6N 1N7 (required)

Willingness to travel:

  • 50% (required)

Work Location: In person

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