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This role is on site five days a week at our head office in Kingston, ON. Only applicants in the Kingston area can be considered for this role.

About Us

We're a rapidly growing technology services group (Cloud Metric, Telecom Metric, Server Cloud Canada), headquartered in Kingston, ON and delivering AI, cloud infrastructure, IT managed services, cybersecurity, and VoIP solutions to 240+ clients across Canada. We were founded on a simple principle: that companies win by putting the customer first, above everything else.

We work to help our customers navigate their challenges, partnering with them so they have the right technology for their business. Our promise is to always do what is right for our clients — the highest levels of support, and sustainable, effective IT services and products fully aligned with their business needs.

We are in growth mode, and we're looking for talented people to help us deliver on that vision.

About the Role

If you love clean books, a bank account that reconciles to the penny, and a month-end that closes on time, read on. We're looking for a Bookkeeper to join our Kingston head office. We want someone who is precise with the numbers, comfortable working across more than one company, and a true team player. You'll own the day-to-day books across our three operating companies, keep our recurring client billing accurate, stay on top of receivables, and hand our external accountant a clean month-end package every month. You'll work closely with leadership, account management, sales and support, so that finance is part of a smooth customer experience from start to finish.

Why this role exists

We now have 240+ clients across three companies, and our billing has grown more complex along with us. We bill in several different ways: recurring managed services, per-seat software licensing, usage-based services such as fax and device monitoring, and project and pay-as-you-go work. This role gives our day-to-day finance work one dedicated owner. Over time, success means books that are always current and trusted, billing that goes out right the first time, receivables that stay under control, and a close process that leadership and our accountant can rely on without having to chase.

Success looks like (first 90 days)

• You're running day-to-day bookkeeping across all three companies on your own: bills entered, payments applied, and bank and credit card accounts reconciled.
• You've delivered your first month-end close package to our external accountant on time, with reconciled balances and clear notes.
• You own the monthly vendor usage reconciliations (Pax8, NinjaOne, Huntress, SR Fax), and invoices go out matching what clients actually used.
• Accounts receivable is visibly tighter: every overdue account has an owner, a next step and a date.
• You've documented at least one recurring finance process in our knowledge base and proposed one improvement to how we bill or close.

Your Impact and Responsibilities

Bookkeeping & Accounts Payable (40%)

• Maintain accurate day-to-day books for Cloud Metric, Telecom Metric and Server Cloud Canada in QuickBooks and Zoho Books.
• Process vendor and distributor bills, manage payment runs, and code transactions correctly to the chart of accounts.
• Reconcile bank, credit card and clearing accounts, and investigate and clear discrepancies promptly.
• Record transactions between our three companies and keep the balances between them reconciled.
• Manage employee expense claims and receipts through Zoho Expense.

Billing & Vendor Usage Reconciliation (25%)

• Keep recurring client subscriptions in Zoho Billing accurate as clients add, change or cancel services.
• Each month, reconcile vendor and distributor usage reports against what we bill clients, and correct any gaps. These cover Pax8 (Microsoft 365 licensing), NinjaOne (device monitoring), Huntress (endpoint security) and SR Fax (fax page overages).
• Prepare pay-as-you-go and project invoices from approved timesheets and statements of work.
• Flag where a vendor's costs have changed but our client pricing hasn't, so margins stay healthy.

Accounts Receivable & Collections (15%)

• Apply customer payments, manage credits and refunds, and keep the accounts receivable aging report current.
• Follow up on overdue invoices by email and phone, professionally and persistently, and always in line with our customer-first approach.
• Work with account managers on escalations and payment arrangements, and report on receivables weekly.

Month-End Close & Reporting (20%)

• Prepare the month-end close, including accruals, prepaids, deferred revenue schedules, reconciliations and supporting schedules.
• Prepare GST/HST returns and supporting reconciliations for review.
• Deliver month-end and year-end packages to our external accountant, and respond to their questions.
• Support leadership with reporting on billing, receivables and client profitability.
• Document finance processes in Notion so that team knowledge keeps growing.

What You Bring

• 3+ years of full-cycle bookkeeping experience (accounts payable and receivable, bank reconciliations, month-end).
• A diploma or certificate in accounting or bookkeeping, or equivalent practical experience.
• Working knowledge of GST/HST and sales tax filings, or the ability to get there quickly with support.
• Solid, hands-on experience in any mainstream accounting package, such as QuickBooks, Xero or Sage. Strong bookkeeping fundamentals matter far more to us than knowing a particular system.
• Strong Excel skills: lookups, pivot tables, and reconciling large data exports.
• Exceptional attention to detail, and the discipline to hit deadlines every single month.
• Confident, courteous communication, including collections conversations with clients.
• Discretion with confidential financial information, plus professionalism and trustworthiness.
• Legal entitlement to work in Canada.

Our Finance Toolkit

We run our finance operations on a connected set of cloud tools, and nobody arrives fluent in all of them. You'll get full training. Experience with any of the following is a plus:

• Accounting & billing: QuickBooks and Zoho Books, Zoho Billing for recurring subscriptions, and Zoho Expense.
• CRM & operations: Zoho CRM for client and deal records, and Notion for tasks, documentation and our time and billing databases.
• Vendor & distributor portals: Pax8, NinjaOne, Huntress and SR Fax, whose monthly usage reports feed client billing.
• Microsoft 365: Excel, Outlook, Teams and SharePoint.
• AI & automation: We're an AI and technology company, and we use it ourselves. We're looking for an interest in using AI tools and workflow automation (Notion) to take repetitive work off your plate.

Nice to have

• Experience in an IT managed services (MSP), telecom, or other subscription or recurring-revenue business.
• Bookkeeping across multiple companies, including transactions between related companies.
• Experience with deferred revenue and subscription billing.
• A CPB (Certified Professional Bookkeeper) designation, or progress towards CPB or CPA.

We're looking for certain prior experience and qualifications, but we also believe in the importance of character, eagerness to learn, and alignment with our core values. If the role speaks to you and you meet only some of the list above, we'd encourage you to apply anyway.

This role might be for you if

• You get real satisfaction from a reconciliation that ties out exactly, and you can't leave one that doesn't.
• You are the very definition of a team player — mission first and working tirelessly to support those around you.
• You love helping people, and you understand that accurate, on-time billing is part of a great customer experience.
• You thrive on solving problems, like tracking down the missing transaction or the invoice line that doesn't match.
• Your mindset is proactive, and you would rather fix a process than repeat a workaround.
• You get excited about change, are happy outside your comfort zone, and can pivot and course correct as priorities shift.
• You take ownership of your decisions, actions and results, with a "no excuses" mentality.
• You are relentless in achieving your goals, and recognize that forward is the only direction worth travelling in.

Core Values

• Customer First
• Honesty & Integrity
• Growth Mindset
• One Team, One Mission
• Ownership
• Resiliency

Mentorship & Career Growth

We are dedicated to supporting new and existing team members. We have a broad mix of experience levels and tenures, and we continue to build and encourage an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to support learning and assign projects based on what will help each team member develop into a better, more well-rounded professional. We believe that this allows each team member to grow at an accelerated pace and reach their full potential. We strictly adhere to the principle of meritocracy in terms of career growth opportunities.

Inclusive and Diverse Culture

At Cloud Metric Inc., we are proud to embrace and celebrate our differences within the team. We recognize that diversity is one of our core strengths in terms of our business and its future growth. We are committed to furthering our culture of inclusion. Our core values and leadership principles guide our team members to seek out diverse perspectives, to learn from one another, to be curious, and to build trust.

Work-Life Balance

Our team values work-life balance, and we recognize that striking a healthy balance between personal and professional life is crucial to the success and happiness of the whole team. This role is based on site at our Kingston head office, Monday to Friday. The hours are predictable and are planned around the monthly billing and close cycle. We encourage as much flexibility in schedules as the business needs allow.

Compensation

$70,000 – $75,000 annually.

Role Details

• Vacancy status: This posting is for an existing vacancy.
• Use of AI in hiring: AI tools are used to help screen and assess applications for this position. Every application is also reviewed by a member of our team, and all hiring decisions are made by people.
• Start date: 2 - 4 weeks

Interview Process

1st Stage

If we feel there is a match with an applicant, we will move them forward to a 1st stage interview, where we will focus on our core values and the candidate's alignment with them, whilst also assessing potential for future growth. In addition, it will be an opportunity to bring forward what they are looking for in an employer. This interview is an informal introductory conversation.

If there is a match at this stage, then the candidate will be moved to a second interview.

2nd Stage Interview

This stage will focus more on the technical aspects of the role and the specific technical and skill needs. The interview will include more structured questions.

If there is a continued match at this stage, then the candidate will be moved to a final interview.

Final Stage Interview

This final interview will be an opportunity for the candidate to bring forward their thoughts on how they would approach the new role for the first 30, 60, and 90 days, and how they feel they will be able to impact the business.

Our Promise to Candidates

We are always humbled to receive applications, and we also recognize that job hunting is tough and takes a lot of time and energy. It can often be a stressful time, not made easier when the process is not made clear. We promise all candidates that we will acknowledge the receipt of applications, and that every résumé and cover letter will be reviewed in full by a human being before any decision is made.

We promise to update all candidates at each stage of the process. If invited to the interview process, we make a commitment that the whole process will take no longer than 2–4 weeks, and that if we decide not to progress your application further at any stage, we will communicate that at the earliest possible opportunity. We will also inform every interviewed candidate of our hiring decision within 45 days of their last interview.

We strongly believe that all applicants should be treated with respect throughout the process, whatever the outcome of the application.

Cloud Metric Inc. is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or any other protected characteristic.

Cloud Metric Inc. is committed to an accessible recruitment process. Accommodations are available on request for candidates participating in any part of the selection process. Just let us know what you need and we'll work with you. All accommodation requests are kept confidential, and can be emailed to rich@cloudmetric.ca.

Benefits:

• Company events
• Dental care
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Experience:

• Bookkeeping: 5 years minimum (preferred)

Location: Kingston, ON K7L 2L1

Work Location: In person

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Disability insurance
• Life insurance
• On-site parking
• Paid time off
• Wellness program

Ability to commute/relocate:

• Kingston, ON K7L 2L1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you located in Kingston, ON and able to work at the office 5 days a week (Mon - Fri)

Experience:

• Bookkeeping: 5 years (preferred)

Work Location: In person