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    • Perform application testing to verify issue resolution and ensure new updates or bug fixes do not negatively affect system functionality.
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Job Post Details

Payroll Support Analyst (Canada – Remote)
WorkLinks
·
3.3
Remote
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Job details

Pay information not provided
Remote

Full job description

WorkLinks is always looking for bright new talent!

If you’re interested in working in a dynamic environment in a growing company, we’d like to hear from you. Check out our open positions below, then apply by forwarding your cover letter and resume to: careers@worklinks.ca

Why Join WorkLinks Inc.?

  • 100% permanent remote positions, offering flexibility and work-life balance.
  • Join an innovative and rapidly growing company in the payroll solutions industry.
  • Collaborative and dynamic work environment.
  • Opportunities for professional development and career advancement.
  • Culture focused on excellence, continuous improvement, and talent recognition.

Job Title: Payroll Support Analyst

Location: Canada – Remote

Reports to: Support Supervisor

Overview:

The Bilingual Payroll Support Analyst provides Level 1 and 2 support to clients using WorkLinks’ Canadian HR/Payroll SaaS platform. This role serves as a key point of contact for clients, helping them navigate payroll processes, troubleshoot issues, and optimize their use of the WorkLinks system. The ideal candidate is detail-oriented, client-focused, and comfortable working in a fast-paced technology environment.

Key Responsibilities:

  • Serve as the primary point of contact for client payroll inquiries via email and telephone, using authorized platforms such as RingCentral and Atlassian Jira,.
  • Research and resolve payroll issues by identifying root causes and delivering practical solutions, collaborating with clients and internal teams as needed.
  • Maintain up-to-date knowledge of the WorkLinks platform, including new features, updates, and fixes, and participate in ongoing product training.
  • Manage multiple support tickets concurrently, ensuring cases are tracked, prioritized, and resolved within established Service Level Agreements (SLAs).
  • Perform application testing to verify issue resolution and ensure new updates or bug fixes do not negatively affect system functionality.
  • Provide feedback on system performance and recommend improvements based on client interactions and observed trends.
  • Advise clients on best practices for using the WorkLinks payroll platform to maximize efficiency and accuracy.
  • Assist in creating and maintaining product documentation, knowledge base articles, and other client-facing resources.
  • Collaborate with product managers and developers to resolve escalated issues efficiently.
  • Monitor recurring issues and proactively suggest process or product enhancements to improve service quality and efficiency.
  • Perform other duties as directed by Worklinks Inc.

Required Qualifications

  • Minimum 5 years of experience in payroll support, payroll processing, or a related field.
  • Strong understanding of Canadian payroll legislation, regulations, and practices.
  • Strong written and verbal communication skills.
  • Proficiency with HR/Payroll software; experience with WorkLinks or similar platforms is an asset.
  • Strong problem-solving, analytical, and troubleshooting abilities.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
  • Customer-focused mindset with a commitment to providing exceptional service.
  • Familiarity with ticketing systems (e.g., Jira, Salesforce) and virtual communication tools (e.g., RingCentral, Teams, Zoom).

Competencies:

  • Team player with a collaborative approach.
  • Adaptable and eager to learn new processes and technologies.
  • Proactive in identifying opportunities to improve processes and client experiences.
  • Professional demeanor and ability to handle confidential information with discretion.
  • French language skills an asset
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