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    • Adhere to hotel policies and procedures.
    • Report guest complaints or security issues.
    • The role involves managing all front desk operations, including guest check…
    • Prepare daily reports for hotel management.
    • This position is responsible for providing excellent guest service during while completing the hotel’s daily…
    • Previous housekeeping experience in a hotel environment is required.
    • A minimum of two years of experience in a fast-paced hotel environment is required.
    • A natural host with excellent communication skills, polished presentation, and a sincere interest in people.
    • Proficiency with a hotel property management system…
    • Be the friendly face that convinces guests mornings aren't that bad after all.
    • Summer Retention Bonus Program (tbd during onboarding).
    • Experience with hotel reservation systems.
    • Previous front office experience in a hotel or resort.
    • Previous maintenance experience in a hotel, resort, or…
    • Préparer et transmettre les soumissions, propositions et offres commerciales en fonction des besoins des clients;
    • Accès aux rabais partenaires du groupe.
    • Prepare and maintain a hot buffet breakfast for hotel guests.
    • This is a great opportunity for someone who enjoys early shifts and working independently…
    • Contribuer à l’atteinte des objectifs de l’Hôtel en maintenant des standards élevés de service à la clientèle et de gestion des opérations du restaurant, du…
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    • Assist with training new team members in order to maintain the desired level of service that is in line with the hotel’s service standards.
    • With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests'…
    • The primary function of this role is to ensure that hotel service delivery and work performed by hotel supervisors meets, and exceeds, guest expectations.
    • Previous experience in a hotel or hospitality setting is preferred.
    • Provide information about hotel amenities, services, and local attractions.
    • Must be able to work flexible hours including days, evenings, weekends and holidays.
    • Have a deep knowledge of the local area, resort activities, amenities and…
    • Maintain confidentiality of hotel guests and pertinent hotel information;
    • Ensure security of guest room access and hotel property;
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Job Post Details

Front Desk Agent
Amsterdam Inn & Suites
·
3.0
383 Centreville Rd, Florenceville-Bristol, NB
$15.90–$16.90 an hour
Permanent
Apply now

Job details

$15.90–$16.90 an hour
Life insurance, On-site gym, Discounted or free food, RRSP match, Extended health care, On-site parking
Permanent
383 Centreville Rd, Florenceville-Bristol, NB

Full job description

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

Key Duties & Responsibilities:

  • Adhere to hotel policies and procedures.
  • Maximize revenue by converting inquiries into bookings.
  • Accurately register guests and handle room assignments.
  • Coordinate VIP and special requests.
  • Operate front desk systems, process payments, and balance shift totals.
  • Handle room reservations, respond to emails, and manage inventory.
  • Maintain records, including guest registration and billing.
  • Assist with housekeeping coordination and maintain positive working relationships.
  • Perform basic maintenance tasks as needed.
  • Ensure a clean and organized front and back office.
  • Report guest complaints or security issues.
  • Provide local area information and transportation details.

Skills & Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to sell and negotiate.
  • Proficiency in English; knowledge of French is a plus.
  • Basic maintenance skills.
  • Eligibility to work in Canada.

Competencies:

  • Customer Focus
  • Teamwork
  • Problem Solving
  • Professionalism
  • Reliability

Physical Requirements:

  • Ability to stand for long periods and lift up to 25 pounds occasionally.

Job Type: Permanent

Pay: $15.90-$16.90 per hour

Benefits:

  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • RRSP match

Flexible language requirement:

  • French not required

Ability to commute/relocate:

  • Florenceville-Bristol, NB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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