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    • Adhere to hotel policies and procedures.
    • Report guest complaints or security issues.
    • The role involves managing all front desk operations, including guest check…
    • Prepare daily reports for hotel management.
    • This position is responsible for providing excellent guest service during while completing the hotel’s daily…
    • With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests'…
    • Previous housekeeping or hotel experience preferred.
    • Clean and service guest rooms, bathrooms, and kitchenettes to hotel standards.
    • To maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
    • Ensure communication meetings are conducted.
    • Ensure the security of the hotel premises during overnight hours, monitoring access points and responding to any incidents.
    • Night Auditor: 1 year (preferred).
    • The goal of this position is to help maintain and enhance the reputation of Exit 79 Restaurant/Amsterdam Inn & Suites through exceptional food preparation and…
    • § Carries a thorough knowledge of hotel services, facilities, policies, room rates and knowledge of the surrounding areas.
    • Works 11pm - 7am per shift.*.
    • Préparer et transmettre les soumissions, propositions et offres commerciales en fonction des besoins des clients;
    • Accès aux rabais partenaires du groupe.
    • Discounts on hotel rooms and food and beverage.
    • Standing, sitting or walking for extended periods of time and ensuring a professional demeanor, clear…
    • Knowledge of hotel management software and reservation systems is preferred.
    • Proven experience in hotel front desk operations or hospitality roles with a focus…
    • Strong knowledge of hotel cleaning standards and procedures.
    • Hotel housekeeping: 1 year (required).
    • As a vital member of our housekeeping team, you will ensure…
    • Staff discounts and associate rates at the hotel.
    • Resetting guest rooms between stays (beds, bathrooms, surfaces, restock) to a consistent, high standard.
    • Previous housekeeping experience in a hotel environment is required.
    • A minimum of two years of experience in a fast-paced hotel environment is required.
    • Contribuer à l’atteinte des objectifs de l’Hôtel en maintenant des standards élevés de service à la clientèle et de gestion des opérations du restaurant, du…
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Job Post Details

Front Desk Agent
383 Centreville Rd, Florenceville-Bristol, NB
$15.90–$16.90 an hour
Permanent

Job details

$15.90–$16.90 an hour
Life insurance, On-site gym, Discounted or free food, RRSP match, Extended health care, On-site parking
Permanent
383 Centreville Rd, Florenceville-Bristol, NB

Full job description

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

Key Duties & Responsibilities:

  • Adhere to hotel policies and procedures.
  • Maximize revenue by converting inquiries into bookings.
  • Accurately register guests and handle room assignments.
  • Coordinate VIP and special requests.
  • Operate front desk systems, process payments, and balance shift totals.
  • Handle room reservations, respond to emails, and manage inventory.
  • Maintain records, including guest registration and billing.
  • Assist with housekeeping coordination and maintain positive working relationships.
  • Perform basic maintenance tasks as needed.
  • Ensure a clean and organized front and back office.
  • Report guest complaints or security issues.
  • Provide local area information and transportation details.

Skills & Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to sell and negotiate.
  • Proficiency in English; knowledge of French is a plus.
  • Basic maintenance skills.
  • Eligibility to work in Canada.

Competencies:

  • Customer Focus
  • Teamwork
  • Problem Solving
  • Professionalism
  • Reliability

Physical Requirements:

  • Ability to stand for long periods and lift up to 25 pounds occasionally.

Job Type: Permanent

Pay: $15.90-$16.90 per hour

Benefits:

  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • RRSP match

Flexible language requirement:

  • French not required

Ability to commute/relocate:

  • Florenceville-Bristol, NB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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