Hotel Management jobs

Quality Inn & Suites Sydney
Location: Nova Scotia
Property: Crown Group of Hotels
Position Type: Full-Time | Executive Leadership
Reports To: Crown Group of Hotels – Senior Leadership

Position Summary

Crown Group of Hotels is seeking an experienced and results-driven General Manager to lead the overall operations and performance of Quality Inn & Suites.

The General Manager will provide strategic and operational leadership across all areas of the hotel, including Rooms, Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Engineering, and Administration.

The successful candidate will be responsible for driving financial performance, operational excellence, guest satisfaction, associate engagement, revenue growth, and brand compliance, while ensuring the hotel remains a strong and competitive property within its market.

Key Responsibilities

Hotel Operations & Leadership

• Provide overall leadership and direction for all hotel departments.
• Ensure consistent operational standards and exceptional guest service.
• Establish clear performance expectations and accountability for department leaders.
• Ensure compliance with brand standards, company policies, and applicable legislation.
• Develop and implement annual business plans and operational strategies.
• Maintain strong communication and collaboration across all departments.

Financial & Business Performance

• Take full ownership of the hotel's financial performance and P&L.
• Develop and manage annual budgets, forecasts, and departmental targets.
• Monitor labour, operating expenses, food costs, and other key controllable expenses.
• Drive profitability and achieve established GOP and NOI targets.
• Identify opportunities to improve efficiency, productivity, and profitability.

Revenue, Sales & Market Development

• Drive growth in occupancy, ADR, RevPAR, and total hotel revenue.
• Work closely with Sales and Revenue Management to maximize business opportunities.
• Develop and maintain strong corporate, group, leisure, and local market relationships.
• Support growth of banquet, meeting, wedding, and social event business.
• Monitor market trends and competitor performance and adjust strategies accordingly.

Guest Experience

• Maintain high standards of guest satisfaction and service delivery.
• Monitor guest feedback and implement effective service recovery strategies.
• Ensure consistent execution of hotel, restaurant, and banquet operations.
• Build a strong service culture focused on exceeding guest expectations.

People & Culture

• Recruit, develop, coach, and retain strong department leaders.
• Create a culture of accountability, teamwork, recognition, and continuous improvement.
• Address performance issues promptly and consistently.
• Ensure compliance with applicable employment standards, health and safety requirements, and workplace policies.
• Promote employee engagement and retention.

Property & Asset Management

• Oversee preventative maintenance and property improvement initiatives.
• Work with Engineering and department leaders to protect the hotel's physical assets.
• Participate in capital planning and renovation projects.
• Ensure the property meets required safety, security, cleanliness, and operational standards.

Qualifications & Experience

• Minimum 5 years of progressive hotel leadership experience, with previous senior management or General Manager experience strongly preferred.
• Experience managing a full-service or select-service hotel with Food & Beverage and banquet/event operations.
• Strong understanding of hotel P&L management, budgeting, forecasting, and cost control.
• Demonstrated knowledge of RevPAR, ADR, occupancy, GOP, and revenue management strategies.
• Proven ability to lead multiple departments and develop high-performing management teams.
• Strong sales, business development, and relationship-management skills.
• Experience working with hotel brand standards and operational audits.
• Strong knowledge of Canadian employment, health and safety, and hospitality regulations.
• Excellent communication, organizational, decision-making, and problem-solving skills.
• Post-secondary education in Hospitality Management, Business Administration, or a related field is an asset.
• Hotel management certification or professional designation is an asset.

Key Performance Indicators

Success in this position will be measured through:

• RevPAR and RevPAR Index
• Occupancy and ADR
• GOP and NOI performance
• Total hotel revenue growth
• Banquet and event revenue
• Guest satisfaction and service scores
• Brand audit performance
• Employee engagement and retention
• Labour and operating cost management
• Overall property profitability

What We Offer

• Executive leadership opportunity within Crown Group of Hotels
• Opportunity to lead and grow a full-service hospitality operation
• Competitive compensation based on experience
• Professional development and career growth opportunities
• Collaborative leadership environment

If you are an accomplished hospitality leader with a strong commercial mindset and a passion for developing people and delivering exceptional guest experiences, we would like to hear from you.

Benefits:

• Extended health care
• On-site parking
• Paid time off

Work Location: In person