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Job Post Details

Front Desk Agent
7228 Westminster Highway, Richmond, BC V6X 1A1
$18.50–$19.00 an hour
Part-time, Permanent

Job details

$18.50–$19.00 an hour
On-site parking
Part-time, Permanent
Weekends as needed, Evening shift, Day shift, Holidays
7228 Westminster Highway, Richmond, BC V6X 1A1

Full job description

Comfort Hotel Vancouver Airport is seeking a friendly, dependable, and service-oriented Full-Time Front Desk Agent to join our team.

This position is 5 shifts per week. Candidates must have flexible availability and be able to work a combination of day shifts, evening shifts, weekends, and holidays as required.

Responsibilities

As a Front Desk Agent, you will be one of the first points of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Key responsibilities include:

  • Welcome guests and provide friendly, professional customer service
  • Complete guest check-ins and check-outs accurately and efficiently
  • Process reservations, payments, deposits, and other guest transactions
  • Answer telephone calls and respond to guest questions and requests
  • Provide information about hotel services, amenities, transportation, and the local area
  • Assist with guest concerns and work toward timely and appropriate resolutions
  • Coordinate with housekeeping, maintenance, and other hotel departments
  • Maintain accurate guest accounts, reservations, and front desk records
  • Assist with airport shuttle inquiries and scheduling
  • Maintain a clean, organized, and professional front desk and lobby area
  • Complete assigned front desk duties and shift responsibilities

Qualifications

We are looking for someone who:

  • Has excellent customer service and communication skills
  • Is friendly, professional, dependable, and punctual
  • Is comfortable working independently and as part of a team
  • Can remain calm and professional when handling busy periods or guest concerns
  • Has good attention to detail and basic computer skills
  • Is comfortable handling payments and completing transactions accurately
  • Has previous hotel, front desk, or customer service experience; hotel experience is preferred but not required
  • Is willing to learn and take initiative

Please note that this position is best suited to candidates who can maintain flexible availability rather than those who are only available for a specific shift or limited days of the week.

If you enjoy working with people, providing great guest service, and working in a fast-paced hotel environment, we would like to hear from you.

Pay: $18.50-$19.00 per hour

Benefits:

  • On-site parking

Work Location: In person

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