Holiday Inn Harbourview jobs

Front Desk Receptionist / Guest Services Agent

Overview

Harbourview Inn & Suites is seeking a friendly, professional, and customer-focused Front Desk Receptionist to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest service, managing reservations, handling guest inquiries, and ensuring a welcoming experience for all visitors. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced hotel environment.

Responsibilities

• Welcome guests and provide a warm, professional first impression during check-in and check-out.
• Manage hotel reservations through the Property Management System (PMS), online booking channels, and direct bookings.
• Answer and direct incoming phone calls, emails, and guest inquiries promptly and professionally.
• Process guest payments, deposits, refunds, and billing transactions accurately.
• Assist guests with room assignments, local recommendations, directions, and hotel amenities.
• Monitor room availability, occupancy levels, and reservation updates.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest requests are fulfilled.
• Handle guest concerns, complaints, and special requests professionally and efficiently.
• Maintain accurate guest records and reservation information.
• Perform daily front desk administrative tasks, including reports, filing, and correspondence.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Support sales initiatives by promoting hotel services, amenities, and special offers.
• Assist with night audit duties and shift reports when required.
• Maintain a clean, organized, and welcoming front desk and lobby area.

Skills & Qualifications

• Previous experience in hospitality, hotel front desk, customer service, or administrative roles preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Experience with hotel Property Management Systems (PMS), Booking.com, Expedia, Best Western systems, or similar reservation platforms is considered an asset.
• Ability to handle cash, credit card transactions, and basic bookkeeping tasks accurately.
• Strong organizational skills and attention to detail.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Professional phone etiquette and guest relations skills.
• Flexible availability, including evenings, weekends, and holidays when required.

Benefits

• Competitive hourly wage based on experience.
• Employee discounts on accommodations.
• Opportunities for career growth within the hospitality industry.
• Supportive and team-oriented work environment.

Job Type: Full-Time / Part-Time

Location: Harbourview Inn & Suites, Sydney, Nova Scotia

Pay: From $16.75 per hour

Work Location: In person