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    • We are seeking a dynamic and professional Front Office & Guest Services Supervisor to lead our front desk operations and ensure exceptional guest experiences.
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    • Availability to work day, evening, and night shifts any day of the week including weekends and holidays.
    • Create a welcoming environment for guests.
    • Maintaining cleanliness of all public areas inside & outside of the Hotel.
    • Having a positive attitude, friendly manner and good, clear communication skills with…
    • Ability to work weekdays, weekends and holiday - day shifts.
    • Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer…
    • Coordonner les détails concernant les groupes;
    • Maintenir à jour les inventaires de chambres et les informations des groupes dans le système d’exploitation des…
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Job Post Details

Front Office & Guest Services Supervisor - job post

Holiday Inn Toronto Downtown Centre
(part of IHG Hotels & Resorts)
3.7 out of 5 stars
30 Carlton Street, Toronto, ON M5B 2E9
$56,000–$62,000 a year - Full-time

Job details

Pay

  • $56,000–$62,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Evening shift

Location

30 Carlton Street, Toronto, ON M5B 2E9

Full job description

Job Summary

We are seeking a dynamic and professional Front Office & Guest Services Supervisor to lead our front desk operations and ensure exceptional guest experiences. This role involves overseeing daily front desk activities, managing guest relations, and supervising a team to maintain high standards of hospitality. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service in a fast-paced environment.

Duties

  • Supervise front desk staff to ensure smooth check-in and check-out processes
  • Greet guests warmly and provide personalized assistance throughout their stay
  • Manage multi-line phone systems with professionalism and efficiency
  • Handle guest inquiries, requests, and complaints promptly to ensure satisfaction
  • Coordinate reservations, cancellations, and room assignments accurately
  • Maintain accurate records of guest information and billing details
  • Train and mentor front desk team members on customer service protocols and hotel procedures
  • Ensure adherence to hotel policies, safety standards, and service quality standards
  • Support the implementation of guest service initiatives to enhance overall guest experience
  • Collaborate with other departments to meet guest needs and resolve issues effectively

Requirements

  • Proven experience in front desk operations or hospitality roles, preferably in a hotel setting
  • Prior experience with Opera PMS systems
  • Strong customer service skills with a focus on guest satisfaction
  • Excellent phone etiquette and communication skills, including proficiency with multi-line phone systems
  • Ability to work efficiently in a fast-paced environment while maintaining professionalism
  • Multilingual or bilingual abilities are highly desirable to assist diverse guests
  • Leadership skills with the ability to supervise and motivate team members
  • Knowledge of hospitality software systems and reservation management tools is preferred
  • Flexibility to work various shifts as needed, including evenings or weekends if required
  • A positive attitude, attention to detail, and a genuine passion for hospitality excellence

Pay: $56,000.00-$62,000.00 per year

Work Location: In person

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