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Job Post Details

Front Desk Supervisor - job post

Hilton Garden Inn Hotel
(part of Hilton)
3.5 out of 5 stars
100 Traders Boulevard East, Mississauga, ON L4Z 2H7
From $20.32 an hour - Permanent, Full-time

Job details

Pay

  • From $20.32 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Night shift

Location

100 Traders Boulevard East, Mississauga, ON L4Z 2H7

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • On-site parking

Full job description

Job Summary
We are seeking a dedicated and professional Front Desk Supervisor to oversee guest services. This role is vital in ensuring a seamless check-in and check-out experience, maintaining high standards of hospitality, and managing front desk operations overnight. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and a welcoming demeanor to enhance guest satisfaction and support hotel operations.

Duties

  • Greet guests warmly and efficiently handle check-in and check-out procedures.
  • Manage multi-line phone systems to answer inquiries, make reservations, and provide information.
  • Assist guests with requests, complaints, and special accommodations to ensure a positive experience.
  • Monitor security and safety protocols throughout the night shift.
  • Maintain accurate records of guest transactions and billing information.
  • Coordinate with housekeeping and maintenance teams to address guest needs promptly.
  • Ensure the front desk area remains organized, clean, and professional at all times.
  • Support administrative tasks such as reporting nightly activities and preparing shift reports.
  • Uphold hotel policies and procedures consistently to ensure compliance.

Experience

  • Previous experience in hotel front desk operations or hospitality is preferred.
  • Strong customer service background with excellent communication skills.
  • Experience handling multi-line phone systems and guest inquiries effectively.
  • Multilingual or bilingual abilities are highly desirable to assist diverse guests.
  • Familiarity with hotel management software and reservation systems is a plus.
  • Knowledge of phone etiquette, guest services, and hospitality standards is essential. This role offers an opportunity to be part of a dynamic team dedicated to delivering exceptional guest experiences during overnight hours. The successful candidate will demonstrate professionalism, attentiveness, and a proactive approach to hospitality service excellence.

Pay: From $20.32 per hour

Benefits:

  • Dental care
  • On-site parking
  • Paid time off

Work Location: In person

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