Hewlett Packard. jobs

This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with simple network, voice, server and meeting room related issues as a Smarthands resource.

Your future duties and responsibilities

Required qualifications to be successful in this role

Professional Requirements:
1. An Associate's or Bachelor's degree in Computer Science or a related field.
2. Strong customer service skills, both in person and over the phone.
3. Strong teamwork ethics.
4. Highly organized with strong time management skills.
5. Strong ticket management abilities.
6. Thought leadership regarding issues and observations in the environment.
7. Initiative, autonomy, and a strong sense of urgency.
8. Proven experience as a Desktop Support Technician. (3+ years)
9. Excellent knowledge of hardware, software, and computer networks.
10. Strong problem solving and troubleshooting skills.
11. Ability to work independently and as part of a team.
12. Excellent communication and customer service skills, dealing with all levels within an organization.
13. Knowledge of scripting and automation tools (preferred).
Preferred Requirements:
1. Knowledge of ITIL is an asset.
2. Network, Storage, and Meeting Room Support experience and certification are an asset.
3. A+ Certification is an asset.
4. Experience with Trustwave
Required Qualifications:
1. Strong experience with Windows operating systems (7, 10, 11).
2. Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.
3. Experience in providing in person and remote troubleshooting of desktop software.
4. Experience providing Smarthands assistance in network, storage, and meeting room support services.
5. Knowledge in handling devices like routers, switches, wireless access points, and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).
6. IT Security knowledge a benefit : intermediate to high understanding of security aspects
7. Knowledge and experience using imaging tools and supporting users with new images.
Professional Requirements:
1. An Associate's or Bachelor's degree in Computer Science or a related field.
2. Strong customer service skills, both in person and over the phone.
3. Strong teamwork ethics.
4. Highly organized with strong time management skills.
5. Strong ticket management abilities.
6. Thought leadership regarding issues and observations in the environment.
7. Initiative, autonomy, and a strong sense of urgency.
8. Proven experience as a Desktop Support Technician. (3+ years)
9. Excellent knowledge of hardware, software, and computer networks.
10. Strong problem solving and troubleshooting skills.
11. Ability to work independently and as part of a team.
12. Excellent communication and customer service skills, dealing with all levels within an organization.
13. Knowledge of scripting and automation tools (preferred).

Preferred Requirements:
1. Knowledge of ITIL is an asset.
2. Network, Storage, and Meeting Room Support experience and certification are an asset.
3. A+ Certification is an asset.
4. Experience with Trustwave

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $35.000–75,000$. This role is an existing vacancy.

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

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That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

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