Help Desk jobs in Alberta

Reference number
RCM26J-020663-000607

Selection process number
26-RCM-EA-K-INFO-COMTECH-150961

Location
Calgary (Alberta), Edmonton (Alberta), Peace River (Alberta), Red Deer (Alberta)

Salary
$85,854 to $105,080

Level
IT-02 - SP-ICT-02

Who can
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
The Royal Canadian Mounted Police Communications Technology Program (COMTECH) in Alberta is seeking talented candidates with a proven ability to support a wide range of information technology (IT) and electronics and communications infrastructure and equipment. The units within COMTECH provide life-cycle management and field support for Alberta First Responders Radio Communication System user equipment, support for vehicular-based equipment such as mobile work stations, in-car video systems and cellular phones and data modems, technical support for two operational communication (9-1-1) centers and their municipal counterparts, and operational support for the Critical Incident Program. These positions are situated in a law enforcement environment, which includes regular contact with uniformed and armed police officers.

Intent of the process
The process intent it to fill multiple indeterminate vacancies across various locations. The process may also be used to fill similar positions of various tenures. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Important messages
Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from ing using GC Jobs are asked to inform the contact person(s) below prior to the closing date. Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration. In accordance with the Treasury Board of Canada Secretariat Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a top secret clearance. Please note that while a top secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment, and maintained for the duration of employment in the position. For more information, please refer to the Directive: https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1. Volume Management strategies may be used. A written exam, interview and reference checks will be conducted as part of the selection process. Communication and follow-up: Acknowledgement of receipt of applications will not be sent. Submission of an application does not guarantee further communication, updates on application status, or an invitation to participate in subsequent stages of the assessment process. We thank all applicants for their interest; however, only those selected for further consideration will be contacted. All communication relating to this process, including e-mail correspondence, may be used in the assessment of qualifications. We will communicate with applicants by e-mail. Applicants who to this selection process must include a valid e-mail address and ensure it remains functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED. If you do not respond to our communications, we will interpret your non-response as a withdrawal from the process.

CONDITIONS OF EMPLOYMENT

• Royal Canadian Mounted Police enhanced reliability status with top secret security clearance
• Willing and able to travel throughout service area (i.e., Alberta), including to remote areas, overnight, and travel via helicopter or fixed wing aircraft
• Possession of a valid Class 5 driver’s license
• Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
• Willing and able to perform work duties in inclement and uncomfortable weather conditions
• Willing and able to provide technical support to frontline policing operations in the field
• Willing and able to crawl and work in small areas to install equipment
• Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms
• Willing and able to work at heights

OPERATIONAL REQUIREMENTS

• Willing and able to travel throughout the service area (i.e., Alberta), including to remote areas, overnight, and via helicopter or fixed wing aircraft
• Willing and able to obtain and maintain a valid Class 5 driver’s license
• Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements
• Willing and able to perform work duties in inclement and uncomfortable weather conditions
• Willing and able to provide technical support to frontline policing operations in the field
• Willing and able to crawl and work in small areas to install equipment
• Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms
• Willing and able to work at heights

Your application must clearly explain how you meet the following

EDUCATION

• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

EXPERIENCE

• Experience with information technology (IT) and electronics or communications infrastructure solutions in a technical capacity
• Experience preparing technical documentation to support IT and electronics infrastructure solutions and services, such as architecture/design diagrams, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents
• Experience working with IT and electronic test tools (e.g., WireShark, multimeters, spectrum/radio-frequency analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment
• Experience analyzing, designing, modifying, or troubleshooting electronic circuitry
• Experience with wireless communications systems and equipment (e.g., Wi-Fi, cellular technologies, P25 land mobile radio)

Applied / assessed at a later date

KNOWLEDGE

• Knowledge of fundamental theory and practical application of the IT infrastructure discipline
• Knowledge of fundamental theory and practical application of the electronics discipline

ABILITIES AND SKILLS

• Ability to communicate effectively in writing
• Ability to communicate effectively orally
• Ability to plan and organize work
• Ability to troubleshoot and solve technical problems

PERSONAL SUITABILITY

• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented
• Client focus
• Continuous learning

Applied / assessed at a later date

English essential

May be applied / assessed at a later date

ASSET QUALIFICATIONS
EDUCATION

• Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration and maintenance

OCCUPATIONAL CERTIFICATION

• Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification
• Network+, Cisco Certified Network Associate (CCNA), and/or Cisco Certified Network Professional (CCNP) certification
• Certification as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and/or Professional Technologist (PTech)

EXPERIENCE

• Experience supporting telephony and IT infrastructure in a 9-1-1 call center environment
• Experience managing incidents using a service management ticketing system

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.