Skip to main content
Post your resume and find your next job on Indeed!

Help Desk Technology Corpn jobs

Sort by: -
    • Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
    • Day-to-Day IT Support & Helpdesk Service*.
    • We’re looking for a motivated, customer-focused Technical Support Representative to join our Technical Support team.
    • The Company uses AI, video analytics, thermal cameras, and mobile data collectors to inter-connect public transit assets as part of intelligent transportation…
    • Chez Barrette Structural, nous fabriquons bien plus que des structures de bois : nous bâtissons des projets d'envergure grâce à des équipes passionnées,…
    • Fournir du soutien technique aux utilisateurs concernant le matériel informatique, les logiciels et les réseaux.
    • Certificat ou diplôme en informatique.
  • View similar jobs with this employer
    • Ayez un impact concret en rejoignant notre équipe Technologie – équipe Services de Soutien TI, à titre de Technicien(ne) en soutien informatique.
    • View all MNP jobs - Dieppe jobs - Préposé au Service de Soutien Personnel (H/F) jobs in Dieppe, NB
    • Salary Search: Services de Soutien TI salaries in Dieppe, NB
    • See popular questions & answers about MNP
  • View similar jobs with this employer
    • Provide deskside support to team members both locally and remotely across Canada.
    • Support the deployment, configuration and use of our core set of applications,…
  • View similar jobs with this employer
    • Deliver training individually or in groups, to help them become more autonomous and efficient.
    • Support team members daily in the use of their technology tools…
    • In this role, you won't simply answer customer questions—you'll become a trusted technical advisor, helping customers diagnose issues, recommend solutions, and…
    • Knowledge of VMWare Horizon – VDI desktop virtualization technologies (an asset).
    • Knowledge of Microsoft technologies (Windows, Active Directory, GPO, SQL, IIS)…
    • Le/la titulaire assure l’administration, la performance, la sécurité et la conformité BPF des infrastructures systèmes, réseaux et virtualisation du site.
    • Experience with servers, M365, and networking technologies.
    • Expérience avec les serveurs, Microsoft 365 et les technologies réseau.
    • Mofco cherche à agrandir son équipe par l’ajout d’un Technicien niveau 2 (100% en présentiel), dédié à quelques clients sur la rive-sud de Montréal (St-Hubert…
    • Nous sommes à la recherche d’un(e) technicien(ne) en support informatique motivé(e) par le service à la clientèle.
    • Formation en informatique (AEC, DEP ou DEC) ;
    • Exposure to Capital Markets and Corporate Banking technology environments.
    • Demonstrated experience leveraging AI tools, including Microsoft Copilot or similar…
Get e-mail updates for the latest Help Desk Technology Corpn jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

IT Specialist - job post

Nurse Next Door
1788 West 5th Avenue, Vancouver, BC V6J 1P2
From $70,000 a year - Full-time

Job details

Pay

  • From $70,000 a year

Job type

  • Full-time

Location

1788 West 5th Avenue, Vancouver, BC V6J 1P2

Full job description

At Nurse Next Door, we believe in Making Lives Better and that includes the lives of our clients, caregivers, and everyone we meet! As we continue to innovate and lead within home healthcare, technology, including responsible AI adoption, plays a critical role in how we scale, serve, and support our network.

The IT Specialist plays an important support role in helping our franchise network run smoothly by providing reliable day to day IT services, coordinating technology initiatives, and exploring new tools that improve how we work.

This role blends hands on help desk support with IT system coordination, ensuring our teams and franchise partners have the technology and service they need to deliver excellent care.

The IT Specialist also contributes to ongoing innovation, including the adoption of AI enabled tools that can improve workflows, reduce manual work, and enhance service delivery across the Nurse Next Door system.

Day-to-Day IT Support & Helpdesk Service

  • Provide frontline IT support to franchisees and internal teams by troubleshooting technical issues and responding to helpdesk requests.
  • Support core platforms such as AlayaCare, Axxess, RingCentral, Five9, and FranConnect to ensure smooth daily operations.
  • Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
  • Maintain clear documentation and knowledge base resources to improve consistency and reduce repeat issues.

IT Systems & Operational Support

  • Assist with routine system updates, technology rollouts, and operational improvements across the franchise network.
  • Help monitor IT systems for reliability, escalating issues when needed and supporting long-term stability.
  • Work collaboratively with internal departments (Finance, Marketing, Care Services, System Performance, Finance, Operations) to ensure technology supports business processes effectively.

Project Coordination & Franchise Enablement

  • Support IT projects by coordinating tasks, timelines, and communication with franchise partners and vendors.
  • Assist in developing and delivering training materials that help franchisees follow Nurse Next Door’s “One Best Way” approach to IT systems and support.
  • Provide guidance to franchisees during onboarding and transitions, helping them adopt tools and best practices quickly.

AI & Automation Support

  • Contribute to the exploration and implementation of AI tools that improve service efficiency and reduce manual administrative work.
  • Support automation initiatives such as workflow improvements in Five9, lead pipeline support, or reporting enhancements.
  • Use AI driven insights to help identify recurring support issues and recommend practical solutions.
  • Stay informed on emerging healthcare technology trends and support the organization’s efforts to innovate responsibly.

Partner & Vendor Collaboration

  • Work closely with external technology partners (AlayaCare, Axxess, RingCentral, Five9, FranConnect) to support troubleshooting, upgrades, and service improvements.
  • Communicate franchisee feedback to internal teams and vendors to strengthen systems and user experience.

Continuous Improvement & Innovation Mindset

  • Bring curiosity and a problem solving mindset to daily IT support and service delivery.
  • Support Nurse Next Door’s commitment to innovation by identifying opportunities where AI and digital tools can enhance care delivery and franchise success.

Capabilities & Experience

  • 3–5 years of experience in IT support, helpdesk, or technical support roles
  • Strong troubleshooting skills across hardware, software, and cloud-based systems
  • Working knowledge of Microsoft 365 administration
  • Understanding of basic networking concepts (VPN, DNS, firewalls, connectivity)
  • Experience managing user access and permissions
  • Familiarity with IT service management tools and ticketing systems
  • Experience supporting multi-site or franchise environments is an asset
  • Healthcare technology or EHR experience (AlayaCare or similar) is an asset
  • Basic scripting or automation experience (PowerShell preferred) is a plus
  • Strong customer service mindset with clear communication skills

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Type: Full-time

Pay: From $70,000.00 per year

Ability to commute/relocate:

  • Vancouver, BC V6J 1P2: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer Service: 5 years (preferred)
  • leading Help Desk: 3 years (preferred)
  • IT project management: 1 year (preferred)

Work Location: In person

Let Employers Find YouUpload Your Resume