Skip to main content
Post your resume and find your next job on Indeed!

Help Desk Technical jobs

Sort by: -
    • Strong written and verbal communication; comfortable explaining technical issues to non-technical people.
    • Client Communication: Explain technical steps and…
    • Maintain and update standard operating procedures (SOPs) and internal technical documentation.
    • Manage technical communications to facilitate prompt issue…
    • Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
    • Day-to-Day IT Support & Helpdesk Service*.
    • Provide advanced technical support to customers by diagnosing and resolving complex technical issues through phone, email, video call, or onsite support when…
    • Effective written and oral communication and customer service skills, with the ability to articulate technical concepts to non-technical stakeholders.
    • Ability to communicate effectively (verbal, written, and listening).
    • Experience in a related field involving Customer Support.
    • Job Types: Full-time, Permanent.
    • IT diploma or equivalent experience; technical certificates are an asset.
    • Support Clients: respond to client inquiries via phone, email, or in-person; provide…
    • Troubleshoot technical issues using various tools: network, servers.
    • Coordinate activity with all 24/7 teams and help improve customer relations.
    • They should have the ability to multitask, and have good verbal and written communication skills.
    • A typical week would involve a mix of onsite work with…
    • Clear written and verbal communication skills – able to explain technical issues to non-technical users.
    • A strong technical foundation to build toward roles in…
    • Being a team player and always prepared to help when needed.
    • As a Support Technician L2, you will be responsible for providing server and workstation support,…
    • Proven experience leading technical projects and managing complex technical implementations and escalations.
    • The Level 3 IT Service Technician role is a senior…
    • Communicate clearly with clients and translate technical concepts for non-technical users.
    • Contribute to design desk activities.
    • Provide technical guidance to Sales, Commercial and Contracts groups.
    • Working knowledge of continual improvement, technical innovation, process excellence and…
    • Willing to work on a rotating shift for 8 hrs. between the hours of 5 AM-12AM .
    • $30-$36 per hr. .
    • Responds to all reports of technology incidents, service…
Get e-mail updates for the latest Help Desk Technical jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

IT Support Specialist – Deployment & Helpdesk (Level 2) - job post

Integrated Digital Solutions
647 Wilton Grove Road, London, ON N6N 1N7
$50,000–$60,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

647 Wilton Grove Road, London, ON N6N 1N7

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress

Full job description

IT Support Specialist – Deployment & Helpdesk (Level 2)

IDS | Beyond Technology — London, Ontario (N0L 1R0)

Full-time | Monday–Friday, 9:00 AM – 5:00 PM

Salary: $50,000.00 –$60,000.00 per year

Looking for a career, not just a ticket queue?

IDS | Beyond Technology is a small, tight-knit Managed Service Provider (MSP) delivering IT solutions, security, telecom, and digital content to clients across the region. We're hiring an IT Support Specialist to own device deployment and lifecycle work — imaging, prep, and onboarding/offboarding — alongside Level 2 helpdesk support, with real input into how we run things, not just execution.

What You'll Do

  • Device Deployment & Lifecycle: Image, configure, and prep computers for new deployments; handle end-to-end user onboarding and offboarding (accounts, hardware, access, and data handoff).
  • Level 2 Helpdesk Support: Resolve escalated tickets from Level 1 for desktops, printers, and peripherals across Windows 7/10/11, on-site, remote, and by phone.
  • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support patch management across client environments.
  • Microsoft 365 & Accounts: Manage user accounts and licensing through the Microsoft 365 Admin Console as part of onboarding/offboarding.
  • Client Communication: Explain technical steps and timelines clearly to non-technical clients during deployments and support calls.
  • Documentation: Keep deployment checklists, onboarding/offboarding records, and knowledge base articles up to date.

Bonus exposure: Windows Server, networking (routers/switches/firewalls), VoIP/PBX systems, security camera/NVR systems, and macOS environments.

What You Bring

  • 2+ years in an IT support/service role, with hands-on troubleshooting of Windows 7/10/11 and Microsoft 365 Admin Console
  • Experience working at a Managed Service Provider (MSP), with an understanding of ticket-based, multi-client support environments
  • Experience with device imaging/deployment and user onboarding or offboarding processes
  • Exposure to EDR/AV and RMM tools (deploying/monitoring, not necessarily architecting)
  • Strong written and verbal communication; comfortable explaining technical issues to non-technical people
  • Valid driver's license and reliable vehicle for client site visits
  • Comfortable lifting IT equipment and using ladders during installs (if needed)

Nice to have: Windows Server/Exchange administration, Fortinet firewall config, VMware/Hyper-V, prior MSP experience, Security+/Network+/Microsoft/Fortinet certifications.

Why IDS | Beyond Technology

  • Mileage reimbursement
  • Extended health, dental, and vision care
  • Life and disability insurance
  • Paid time off
  • On-site parking, casual dress
  • A small team where your work is visible and your voice matters

Ready to apply?

Send us your resume — we'd love to hear from candidates who bring even 70% of this list and genuinely enjoy the fast pace of working in a Managed Service Provider (MSP) environment.

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • London, ON N6N 1N7: reliably commute or plan to relocate before starting work (required)

Experience:

  • WORKING FOR A MANAGED SERVICE PROVIDER: 1 year (required)
  • IT support: 2 years (required)
  • Computer hardware: 1 year (required)
  • Computer repair: 1 year (required)

Language:

  • English (required)

Location:

  • London, ON N6N 1N7 (required)

Willingness to travel:

  • 50% (required)

Work Location: In person

Let Employers Find YouUpload Your Resume