Tech Support / Warehouse helper & Customer Service
We are currently recruiting for a Welding Equipment Company in the Stoney Creek area. They manufacture and distribute inverter welding and plasma cutting units and accessories. The facility is designed for online sales and shipping to customers across Canada. We are looking to hire someone who is mature, enthusiastic, and someone who can think on their feet and change their focus from Customer Service to Support technician and repair as required.
Location: Stoney Creek
Duration: Fulltime, Monday-Friday 9am-5pm
Pay Rate: $18/hr depending on experience, with regular pay increases based of job performance
Job Responsibilities:
-Answer customer phone line and support the call whether it is sales or services related.
-Issue invoices and arrange shipping for products ordered by phone or from website.
-Walk customers through trouble shooting to determine whether the issue is machine related or customer.
-Repair units returned to the facility within required timeframes.
-Having welding experience or knowledge of welding processes is a plus but not required.
-Proficient in Microsoft Office.
-Must have strong problem solving skills and the ability to trouble shoot problems with customers in person or over the phone.
-Must be reliable and able to work on your own or with a team.
Job Type: Full-time
Pay: $18.00 per hour
Work Location: In person