Guest Service Representative jobs

Full Time
Start Date: Immediate

The Haliburton Post House is a luxury resort hosting up to 30 people for an unforgettable experience. We feature award-winning formal fine dining in our restaurant for the public and our in-house guests.

If you are an experienced team player and the kind of person who can build genuine and authentic connections, instantly build rapport and make a difference in someone's day in just one interaction, you are the the kind of person we are looking for.

This is a highly visible, guest-facing role that requires energy, care, and a genuine passion for service. The Haliburton Post House is seeking a professional who takes pride in their work and demonstrates excellence in the delivery of services to ensure that guests feel welcome and cared for.

• Pre Booking/Post Booking: Interact and serve prospective guests and travel partners via phone, email and online platforms accurately, promptly and in a professional manner. Ensure all questions are addressed. Create, modify, and cancel reservations accurately as required.
• Upon Arrival: Greet every guest with a warm smile and friendly demeanor. Open doors, assist with luggage, and provide a welcoming presence that immediately puts guests at ease upon arrival. Escort guests to their rooms, deliver messages or items, assist with special needs, and help with room features to ensure guests feel comfortable and informed. Assist guests with inquiries related to Post House services, local attractions, directions, and in-house events.

Coordinate, Oversee and Schedule:

• Housekeeping team
• Laundry service
• Gardener, groundskeeper and maintenance contractors.
• Communicate and coordinate effectively with all team members, front of house and kitchen to support smooth operations.
• Maintain front desk operations as well as clean, organized lobby and entrance areas that are free of any hazards
• Follow all Post House policies, safety and security procedures and report any concerns to management promptly.

Job Requirements

• At least one year of prior hotel, or related guest service experience preferred
• Strong customer service and interpersonal skills
• Excellent verbal communication skills in English. Other languages an asset.
• Ability to calmly, promptly and diplomatically deal with difficult situations and people, resolve concerns and complaints while ensuring guest satisfaction.
• Technical experience a definite asset. Knowledge and experience with Cloudbeds, OTA’s such as Booking.com, Expedia, Airbnb, OpenTable an asset. Ability to quickly learn essential platform navigation and features. Working knowledge of MS Office 365 including Word, Excel and Teams a definite plus. Basic AV knowledge an asset.

Additional Job Duties

• Ensure that indoor, outdoor guest areas, guestrooms and cottages are clean and tidy and promptly act if deficiencies or repair work is needed.
• Light housekeeping
• Supporting Front of House and F&B Teams by providing service to guests in the dining room, patio etc. when time permits.
• Perform other duties as assigned to support overall guest satisfaction

Flexible working hours; may require working up to 40 hours per week.

If you take pride in providing outstanding service, enjoy being part of a fast-paced hospitality team, and love creating positive guest experiences from first contact, booking, arrival to departure, we’d love to hear from you. Apply today and help us deliver unforgettable moments for every guest we serve.

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Discounted or free food
• On-site parking

Ability to commute/relocate:

• Minden Hills, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality: 2 years (required)

Licence/Certification:

• Smart Serve, SIR or equivalent (preferred)

Work Location: In person