Guest Service Coordinator jobs in Maple Ridge, BC

Position Purpose and Summary

The Visit Experience Coordinator serves as a primary front-facing representative of Trinity Western University during the peak recruitment cycle (August – April). This role focuses on delivering exceptional individual visit experiences, leading campus tours, welcoming prospective students and families, and supporting admissions event execution.

The Visit Experience Coordinator ensures that each guest experiences a personalized, organized, and hospitable introduction to the TWU community. This role focuses on execution and delivery of visit experiences within frameworks established by the Visit Experience Lead.

This is a part-time continuing position with unpaid leave from May 1 to July 31. The position reports to the Visit Experience Lead.

Key Areas of Accountability

Front-Facing Hosting & Coverage

• Welcome and host prospective students and families during individual visits and admissions events
• When needed cover the front desk welcome area
• Lead engaging and informative campus tours tailored to student
• Adapt tour routes and messaging based on audience, season, and campus activity
• Represent TWU’s mission, values, and academic offerings accurately and enthusiastically
• Ensure a professional, organized, and hospitable guest experience

Individual Visit Coordination

• Coordinate on-campus and virtual individual visits
• Develop customized itineraries based on student interests
• Schedule faculty, staff, and ambassador participation
• Manage day-of visit logistics, check-in, and campus navigation

Event Execution Support

• Provide front-facing hosting support at Preview Days, Info Sessions, and other Admissions events
• Assist with registration management and guest flow
• Support ambassador coordination during event execution

Communications & CRM

• Manage pre- and post-visit communications in Salesforce using established workflows and templates
• Escalate system issues or improvement opportunities to the Visit Experience Lead
• Maintain accurate visit records, attendance tracking, and reporting
• Collaborate with Marketing and Recruitment for timely follow-up

Admissions Funnel Awareness

• Maintain a working knowledge of the admissions process and timelines
• Answer basic admissions-related questions
• Ensure seamless operational handoff to Recruitment staff for next steps

Recruitment Support

• Under the direction of the Visit Experience Lead, provide logistical and materials support for recruitment outreach by preparing, packaging, and distributing materials for off-site events and school visits, including fulfilling advance materials requests for recruitment staff

Flexibility & Coverage

• Maintain flexible schedule, including evenings and weekends as required

Key Interactions

Recruitment Staff, Marketing and Communications, Academic Faculties, Student Life, Student Ambassadors, University Events Team, TWU Conferences

Reports: None

Reports-Indirect: Student Ambassadors

Reports to: Visit Experience Lead

Key External Stakeholders

Prospective students, families, high school guidance counsellors, community partners

Job Standards and Requirements

Education:

• Bachelor’s degree required
• Event management or customer service training/certification an asset

Experience:

• Minimum 2 years of experience in customer service, event coordination, student engagement, or admissions/recruitment-related field
• Experience working with diverse audiences (students, families, faculty, staff)

Knowledge and Skills:

• High relational intelligence and hospitality orientation
• Strong organizational skills and scheduling skills
• Excellent interpersonal, verbal, and written communication skills
• Creative problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office Suite, social media platforms, and event management tools
• Ability to work under pressure, adapt quickly, and meet tight deadlines
• Willingness to work flexible hours, including evenings and weekends
• Knowledge of the admissions funnel and recruitment cycle in higher education an asset
• Knowledge of best practices in event planning and/or campus visit management
• Familiarity with customer relationship management (CRM) systems such as Salesforce
• Understanding of social media and digital engagement strategies

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.