Genuine Dollars jobs

Company Description

The Municipal Finance Authority of British Columbia (MFA) is a world-class co-operative financial institution, governed by its Members for the benefit of public institutions throughout BC. Our mission is to finance municipal infrastructure and provide other low-cost and reliable financial solutions.

The MFA’s products and services enable the equitable and affordable delivery of community-scale sustainable water, wastewater, and other essential services across BC by supporting public investments in critical infrastructure. We offer three main services: reliable and low-cost borrowing solutions, purpose-built, best-in-class investment funds, and financial support for professional development for local government leaders. MFA achieves scale and enhances client staff capacity by pooling collective borrowing and investment needs, increasing the stability and resilience of the entire sector and helping local governments be more efficient, reduce risk, and save money.

Role Description

As the Associate, Client Services, you’ll be part of a dynamic team, supporting daily activities and contributing to longer-term projects. Often the first point of contact for many of our clients, you will handle enquiries, process transactions across our investing and borrowing programs, and help make sure every client has a smooth, positive experience with the MFA.

The dollar values involved are large, so accuracy matters. You will bring a high level of care and due diligence to every transaction and report, and help us improve our processes, sharpening existing programs and products to better support our clients. Moreover, you’ll have the unique opportunity to collaborate with our Manager, Client Services in client relationship management and new product/service development, as well as providing backup support and ad-hoc project work as assigned. In the longer term, you may also be called upon to represent the MFA through public presentations, and networking with clients, Board members and MFA third party service providers.

What You Bring

• An undergraduate degree, or equivalent education, in finance, business administration, investing or economics.
• Excellent client service skills, with the ability to build trusted relationships by listening to client needs, communicating clearly, responding promptly and accurately, resolving concerns with empathy and sound judgment, following through on commitments, and escalating issues when needed.
• Strong Microsoft Office skills, especially Excel and PowerPoint, and proficiency and comfort working with databases or CRM systems.
• Exceptional written and verbal communication skills, including the ability to make complex information simple.
• Strong attention to detail, organization, time management and analytical skills, with the ability to manage multiple requests and meet deadlines.
• The ability to work both independently and collaboratively within a small team environment while maintaining a high level of integrity and confidentiality and adapting to shifting priorities.
• Knowledge of, or genuine interest in, treasury functions such as financing, cash management and investment.
• 3 years’ experience in a client service-oriented position would be an asset.
• Experience in banking, with an understanding of account signatory and payment settlement processes would be an asset.

What we offer

• Competitive wages
• Comprehensive benefits plan
• Defined Benefit Pension plan
• Professional development and educational opportunities
• Bus pass or on-site parking availability
• Option to work-from-home Mondays/Fridays (may change at any time)

What it's like to work here

Our team values initiative, reliability and continuous improvement. People here take ownership, follow through on commitments, and look out for one another. We stay current with markets and the economy, and we look for better ways to serve our clients. If you want to build a career in public finance with real responsibility early on, this is a strong place to do it.

This role involves occasional travel and some meetings or events outside regular office hours. It has no supervisory responsibilities.

Additional Information

• Salary range: $65,800 - $86,200
• This is a full-time position that operates on a Monday-Friday schedule.

How to apply

If the Associate, Client Services role sounds like a position you are interested in, we want to hear from you! Please submit a resume and include a cover letter.

This position will remain open until the end of day on November 19, 2026.

We look forward to connecting with you!

Pay: $65,800.00-$86,200.00 per year

Benefits:

• Commuter benefits
• Company pension
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• Client Service: 3 years (preferred)
• Banking: 1 year (preferred)

Location:

• Victoria, BC (required)

Work Location: In person