Full Throttle Power Sports jobs

Are you passionate about Powersports and skilled at providing exceptional customer service? We’re seeking a Service Advisor to join our team and act as the vital link between our customers and service technicians. If you thrive in a fast-paced environment and enjoy helping riders get back on the road, trails, or snow, this is the job for you!

Full Throttle Power Sports in located in Dartmouth Crossing in a state of the art building serving all of HRM and surrounding areas. We carry the full BRP line up of Can Am ATV & Side by Sides, Can Am Spyder, Origin & Pulse Motorcycles, Ski Doo Snowmobiles and Sea Doo Personal Watercraft.

Key Responsibilities:

• Customer Interaction: Greet customers warmly and assess their service needs for motorcycles, ATVs, Side by Sides, personal watercraft , snowmobiles, and other Powersports vehicles.
• Service Coordination: Schedule service appointments, write repair orders, and communicate customer concerns to the service team clearly and accurately.
• Recommendations: Provide expert advice on necessary repairs, maintenance, and accessory installations, ensuring customers understand their options.
• Communication: Keep customers informed about the status of their vehicles, estimated costs, and timelines for completion.
• Upselling: Promote additional services and maintenance plans that enhance vehicle performance and longevity.
• Problem Solving: Address customer questions or concerns promptly and professionally, escalating issues as needed.
• Record Keeping: Maintain detailed and accurate records of customer interactions, repair orders, and service histories.
• Teamwork: Collaborate closely with technicians, parts specialists, and sales staff to ensure a seamless customer experience.

What We’re Looking For:

• Powersports Enthusiast: Knowledge of and enthusiasm for motorcycles, ATVs, Side by Sides, Snowmobiles, Personal Watercraft and other Powersports vehicles.
• Customer-Focused: Strong interpersonal and communication skills with a focus on delivering outstanding service.
• Service Experience: Prior experience in a service advisor role, preferably in Powersports, automotive, or related industries, is a plus.
• Organized and Detail-Oriented: Ability to manage multiple service requests efficiently while maintaining accuracy.
• Problem-Solver: A proactive attitude and ability to handle customer concerns with professionalism.
• Tech-Savvy: Comfortable with scheduling software, CRM systems, and basic computer applications.
• Team Player: A collaborative spirit and willingness to assist in other areas when needed.

What We Offer:

• Competitive salary with performance-based incentives.
• Employee discounts on Powersports products, gear, and services.
• Opportunities for professional growth in an exciting and dynamic industry.
• Comprehensive training to help you succeed and grow in your role.
• A supportive, team-oriented work environment where your passion for Powersports is valued.

Ready to help customers keep their rides in top shape? Join us and be a part of the thrilling Powersports industry!

Job Type: Full-time

Pay: From $48,683.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Application question(s):

• What experience do you have with the powersports industry? Do you ride? Are you an enthusiast?

Experience:

• service advisor: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person