Skip to main content
Post your resume and find your next job on Indeed!

Front Desk Supervisor jobs

Sort by: -
  • View similar jobs with this employer
    • The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily…
    • 2-3 years’ experience in a hotel leadership role (e.g. front desk supervisory experience or similar).
    • This role must be able to perform all work tasks and…
    • Ability to stand, walk and continuously perform behind the front desk.
    • Requires standing and continual mobility throughout front office area.
    • The Welcome:* Creating memorable first impressions through warm check-ins, explaining amenities, and ensuring guests feel valued from the moment they arrive.
  • View similar jobs with this employer
    • Demonstrate supervisor skills; good judgment and common sense.
    • The ability to direct and control the activities of the Front Office, Reservations, Guest…
    • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
    • Secure payment, verifying and adjusting billing as needed.
    • Maintain a polished and professional front desk operation.
    • Escala, a premier residential strata community in Coal Harbour, is seeking an experienced Lead…
  • View similar jobs with this employer
    • Hotel front desk supervision: 1 year (required).
    • Previous Guest Services Manager or Front desk Supervisor experience in a branded hotel.
    • Our Night Auditors oversee the operations of the hotel overnight.
    • You’ll ensure that guests arriving late are warmly welcomed and checked in with…
  • View similar jobs with this employer
    • Hotel front desk supervision: 1 year (required).
    • Previous Guest Services Manager or Front desk Supervisor experience in a branded hotel.
    • The Front Office Manager will oversee the day-to-day operations of the Front Office, including Front Desk, Night Audit and Bell Services, while working closely…
  • View similar jobs with this employer
    • Hotel front desk supervision: 1 year (required).
    • Previous Guest Services Manager or Front desk Supervisor experience in a branded hotel.
  • View similar jobs with this employer
    • Maintain cleanliness and organization at the front desk and lobby area.
    • Calabogie Peaks Hotel* is looking for an enthusiastic, experienced and proactive *Night…
  • View similar jobs with this employer
    • Maintain cleanliness and organization at the front desk and lobby area.
    • Calabogie Peaks Hotel* is looking for an enthusiastic, experienced and proactive *Night…
    • Assurer le respect des politiques, procédures et standards de l'établissement.
    • Représenter l'hôtel auprès des clients que ce soit en termes de gestion de la…
Get e-mail updates for the latest Front Desk Supervisor jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

hotel supervisor
front office supervisor
redwood
warehouse supervisor
whmis

Career Resources:

Job Post Details

Fairmont Chateau Lake Louise logo

Guest Experience Manager - Based in Lake Louise - job post

Fairmont Chateau Lake Louise
4.1 out of 5 stars
Alberta
Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent
  • Full-time

Location

Alberta

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Tuition reimbursement
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Store discount

Full job description

Company Description:

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description:

The Guest Experience Manager is a strategic luxury hospitality leader responsible for curating exceptional guest experiences while overseeing the daily operation of Guest Relations, Concierge, VIP Services, and guest experience initiatives across the resort. Reporting to the Director of Front Office, the Guest Experience Manager leads the Concierge team, VIP Team & Suite Experience programs while partnering closely with all operational departments to orchestrate exceptional, Forbes and LQA-inspired guest experiences.

Job Duties Include:

Luxury Guest Experience Leadership

  • Serve as the resort's ambassador for luxury hospitality, ensuring exceptional service throughout the guest journey.
  • Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
  • Lead Guest Experience Operations, including VIP arrivals, Suite Experiences, Concierge, and personalized guest experiences.
  • Foster a seamless partnership between Concierge and the Resort Adventure Center to deliver exceptional experiences.
  • Lead service recovery, ensuring timely resolution and strengthened guest loyalty.
  • Champion the resort's culture of Service Excellence by participating in regular Service Excellence Meetings focused on continuous improvement, luxury service delivery, emotional intelligence, and memorable guest experiences.

Suite VIP, Concierge & Experience Delivery

  • Lead daily arrival planning for VIPs, Suite guests, repeat guests, and special occasions, ensuring seamless coordination of preferences, amenities, and personalized experiences.
  • Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
  • Curate bespoke itineraries, premium local experiences, and memorable activities that reflect the luxury positioning of Fairmont Château Lake Louise.
  • Build strong partnerships with key tourism operators and experience providers to enhance the resort's lifestyle offerings.
  • Maintain a visible presence throughout the resort, engaging guests and supporting operational excellence.
  • Ensure all guest experiences align with Fairmont Brand Standards, Forbes Travel Guide, and LQA expectations.

Leadership & Talent Development

  • Recruit, coach, mentor, and develop a high-performing Guest Experience and Concierge team.
  • Foster a culture of accountability, emotional intelligence, and service excellence.
  • Lead ongoing coaching, performance development, and succession planning.
  • Recognize colleague achievements while promoting engagement and strong EES results.

Qualifications:

  • Minimum five years of leadership experience in Guest Experience, Concierge, Front Office, or luxury hotel operations, including management experience in a luxury resort.
  • Proven expertise in luxury hospitality, VIP management, personalized service, and service recovery.
  • Strong knowledge of Forbes Travel Guide, LQA, TrustYou, and guest satisfaction metrics.
  • Demonstrated leadership, financial acumen, and operational management skills.
  • Proficiency with Opera Cloud (or equivalent PMS), Microsoft Office, and guest experience technology.

Additional information:

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Life insurance
  • Mileage reimbursement
  • On-site gym
  • On-site parking
  • RRSP match
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program

Work Location: In person

Let Employers Find YouUpload Your Resume