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    • Provides excellence in service while checking owners and guests in and out of the property.
    • Provides switchboard and concierge services.
    • View all Hilton Grand Vacations jobs - Blue Mountains jobs - Front Desk Agent jobs in Blue Mountains, ON
    • Salary Search: Front Desk Clerk salaries in Blue Mountains, ON
    • See popular questions & answers about Hilton Grand Vacations
    • Provides excellent customer service at the Living Art Centre Front Desk.
    • Provides administrative support to members of the facility and events team as needed.
    • Job CategoryRooms & Guest Services Operations.
    • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • View similar jobs with this employer
    Please consult the French version of this job posting for the full description and detailed information…
    • The Receptionist will manage front desk operations, provide administrative support, and ensure a welcoming and efficient office environment.
  • View similar jobs with this employer
    Please consult the French version of this job posting for the full description and detailed information…
    • The successful candidate should have previous customer service experience and a positive attitude.
    • This individual should be available to work Monday to Friday.
    • Part time or Full time.
    • Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
    • Maintain a clean, organized front desk area.
    • As a Front Desk Agent / Night Auditor, you will primarily work day shifts, with some overnight shifts included.
    • Ensure the front desk and office area are always clean, organized, and presentable.
    • Keep the front desk stocked with up-to-date information on dining,…
    • Previous experience in customer service or front desk operations preferred.
    • Uphold cleanliness and organization of the front desk and lobby area.
    • Directly responsible for all daily front desk functions and activities.
    • The front desk is the hub of the operation, ensuring guests’ needs are met and…
    • The Night Receptionist is responsible for the safety and security of the residence during the night and for responding to calls for assistance from residents.
    • ROBIC is seeking a professional and personable candidate to join our Québec City team in a hybrid Receptionist and Administrative Clerk role.
    • Experience in front desk or hospitality preferred.
    • This role includes front desk duties, guest services, and supporting overall hotel operations.
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Job Post Details

Front Desk Clerk
Hilton Grand Vacations
·
3.5
Blue Mountains, ON
Apply on company site

Job details

Pay information not provided
Nights as needed
Blue Mountains, ON

Full job description

As part of the Member Reception Team, the Front Desk Clerk is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to ensure our position as number one service-provider in the vacation ownership industry.

  • Provides excellence in service while checking owners and guests in and out of the property.
  • Provides switchboard and concierge services.
  • Must be able to provide information regarding local areas of interest for guests.
  • Liaises and assists all other departments as needed or assigned.
  • Administer all Company policies, procedures and standards.
  • Ensures all duties on daily task list are completed and other related duties as required.
  • Supports all food & beverage and Member Animation programs or initiatives.
  • Performs cash and credit card handling duties.
  • Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.
  • Excellent oral and written communication skills.
  • Computer skills, ability to compose and create emails, letters and memos.
  • Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.
  • Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • Covers Night Audit shifts as required.
  • Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
  • Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to change.
  • Recognizes an emergency situation and take appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, members, owners and guests.
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