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Host
Front Desk & Guest Experience

Kove is opening January 2027
kovesanctuary.com

The Role

You're one of the first faces guests see when they walk through our doors, and one of the last before they leave.

As a Host, you're here to make people feel welcome, comfortable and cared for. Whether you're greeting someone for their first visit, helping them find the right experience or simply remembering a familiar face, it's the little things that make a visit to Kove feel special.

You'll help keep the day running smoothly, from bookings and guest questions to retail, reception and supporting the Bathhouse. You'll also play an important role behind the scenes, helping us maintain a clean, safe and welcoming space.

We're looking for someone who genuinely enjoys people, notices the details and understands that great hospitality doesn't need to be complicated.

What You'll Do
Make People Feel at Home

• Welcome guests with warmth, care and a genuine smile.
• Check guests in and out and help them feel comfortable navigating the space.
• Answer questions in person, over the phone and by email.
• Help guests explore bookings, memberships, packages and gift cards.
• Get to know Kove's offerings inside and out so you can confidently guide guests toward the right experience.
• Explain Bathhouse etiquette, guided experiences and what to expect, especially for first-time guests.
• Create the kind of experience that makes people want to come back.

Keep Things Running Smoothly

• Manage guest bookings, memberships, packages and appointments through Momence, our booking and guest management platform.
• Process payments, refunds, gift cards and retail purchases through Momence.
• Support clinical appointments and direct insurance billing through TELUS Health eClaims.
• Keep guest profiles, appointment details and booking information accurate and up to date, respecting guest privacy and confidentiality.
• Respond to phone calls, emails and online inquiries with warmth and professionalism.
• Keep an eye on daily schedules, helping guests, Guides and clinical practitioners stay on track.
• Assist with opening and closing procedures and the everyday details that keep Kove running smoothly.

Share the Good Stuff

• Get to know our retail collection and help guests find products they'll genuinely enjoy.
• Keep shelves stocked, displays looking great and inventory organized.
• Let the team know when we're running low on something.

Help Care for the Bathhouse

• Understand how guests move through Kove, from the Bathhouse to guided experiences and clinical treatments.
• Help guests feel confident using the sauna, cold plunges and shared spaces.
• Perform regular water quality testing, including hourly checks of chlorine, pH and temperature.
• Record readings accurately and immediately flag anything outside the required ranges.
• Keep an eye on the plunge tubs and surrounding areas, reporting anything that needs attention.
• Help maintain a safe, comfortable environment for everyone.

Show the Space Some Love

• Keep reception, the lounge and shared guest spaces clean, tidy and inviting.
• Lend a hand with laundry and other daily tasks when needed.
• Notice the little things that need attention and take initiative.
• Work alongside the rest of the team to keep Kove feeling its best.

A Little About You

You don't need to know everything about contrast therapy on day one. We'll teach you what you need to know. What matters most is how you show up.

You might be a great fit if you:

• Genuinely enjoy connecting with people and making them feel welcome.
• Have experience in hospitality, reception, customer service or a similar guest-facing role.
• Are a natural communicator who can make people feel comfortable.
• Can juggle a few things at once without losing your cool.
• Are organized, dependable and comfortable learning new systems.
• Have experience with Momence, TELUS Health eClaims or similar booking and billing platforms — a bonus, but not a requirement.
• Understand the importance of privacy and confidentiality, especially when handling clinical information.
• Notice the details and take pride in a job well done.
• Are curious about wellness, sauna, cold exposure and the benefits of slowing down.
• Enjoy being part of a team and aren't afraid to jump in wherever you're needed.

The Kove Kind of Hospitality

We believe the way someone feels in a space matters just as much as what they do there.

A warm welcome. A thoughtful recommendation. Remembering someone's name. Noticing when someone needs a little extra help or a little more space.

These are the things that turn a visit into a relationship.

As a Host, you'll help bring that feeling to life, one guest at a time.

Pay: $20.00-$23.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Flexible schedule
• On-site parking
• Store discount
• Wellness program

Work Location: In person