Field Service Representative jobs

Field Service Technician – Alberta

Why Join AXYZ?

At AXYZ, we build more than world-class CNC machines—we build careers.

As part of our growing Service Team, you'll work with industry-leading CNC technology, solve complex technical challenges, and make a direct impact on our customers' success. No two days are the same.

You'll install and service advanced CNC equipment, work directly with customers, collaborate with our Engineering team on product improvements, and become a trusted technical expert in the field. The role is primarily based in Western Canada, with opportunities to support customers across Canada, the United States, and occasionally internationally, as business needs require.

We invest in our people through hands-on training, ongoing learning opportunities, and real career development. Whether you're commissioning new machines, troubleshooting electrical and mechanical systems, training customers, or helping launch new technologies, you'll be supported by a collaborative team committed to innovation and continuous improvement.

Your journey begins with comprehensive, hands-on training at our Waterdown, Ontario headquarters, where you'll build the technical knowledge and confidence needed to succeed in the field.

If you're a hands-on technician who enjoys travel, independence, solving challenging technical problems, and building strong customer relationships, we'd love to hear from you.

About AXYZ

AXYZ is a leading global manufacturer of CNC Router Machines and Knife Systems. Designed and built at our state-of-the-art manufacturing facility in Waterdown, Ontario, our CNC machines are supplied and supported through a global network of sales and service professionals and authorized dealers.

We are committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees. Our teams are engaged, innovative, and passionate about driving change throughout our organization, our customers' businesses, and the communities where we live and work.

Learn more from our website here: https://www.axyz.com

About the Role

As our Alberta-based Field Service Technician, you'll be the face of AXYZ at customer sites, ensuring our equipment performs at its best. You'll install, commission, calibrate, maintain, and repair CNC Router Machines while providing outstanding technical support and customer service.

You'll:

• Install, commission, calibrate, and service CNC Router Machines.
• Diagnose and troubleshoot electrical, mechanical, and electromechanical systems.
• Perform on-site service calls and preventative maintenance.
• Train customers on the operation and maintenance of their equipment.
• Provide technical support by phone and online.
• Resolve customer concerns with professionalism and urgency.
• Plan and prepare for customer visits to ensure successful installations and service calls.
• Collaborate with our Engineering team on product development and system upgrades.
• Assist with machine assembly at our manufacturing facility as required.
• Complete accurate service reports, time logs, and related documentation.
• Maintain a safe, organized, and professional work environment.
• Represent AXYZ with professionalism while building lasting customer relationships.

What You'll Bring

Education & Experience

• Degree or diploma in Electrical, Electronic, Mechanical, Electromechanical, Controls Engineering, or a related discipline.
• Experience troubleshooting electrical and mechanical equipment in a technical service environment.
• Experience working with electrical systems up to 600 VAC.
• Experience with CAD-based design software or computer science programs is considered an asset.

Skills & Qualifications

We're looking for someone who is technically capable, customer focused, and enjoys working independently.

You'll also bring:

• A valid driver's license and passport with the ability to travel without restrictions.
• The role is primarily based in Western Canada, with opportunities to support customers across Canada, the United States, and occasionally internationally, as business needs require. Travel may account for up to 75% of your time and includes a combination of day trips and overnight stays.
• Proficiency using multimeters and other electrical testing equipment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• The ability to make sound decisions and remain calm under pressure.
• A positive attitude, strong work ethic, and commitment to continuous learning.
• The ability to work independently while managing multiple priorities.
• The professionalism to handle confidential information with discretion.
• French language skills are considered an asset but are not required.
• Successful completion of pre-employment screening.

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We conduct a combination of in-person and virtual interviews. Virtual interviews are conducted via Microsoft Teams and may be recorded and transcribed. We may use AI-enabled tools to support our hiring team with notetaking, interview summarization, and internal training. These tools are not used to make hiring or recruitment decisions.

Pay: $28.00-$32.00 per hour

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Application question(s):

• Are you legally entitled to work in Canada?
• Do you have a degree or diploma in electrical, mechanical, electromechanical, controls engineering or a related field?
• Do you have experience in a technical role, involving troubleshooting of electrical and mechanical systems?
• Do you have a valid passport with the ability travel locally and overnight with travel requirements up to 75% depending on workload and business needs?

Education:

• DCS / DEC (preferred)

Experience:

• CAD-based design software: : 3 years (preferred)
• working with electrical systems up to 600 VAC:: 3 years (preferred)
• troubleshooting electrical and mechanical systems:: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB