Factory Outlet Trailers jobs

Are you a People Person with customer service experience? Do you want to join a growing and winning business? Our reception is the first point of contact for our customers and suppliers and as such, you will be a key part in creating a positive first impression of our business, maintain our outstanding customer service record, and help foster a positive energy in the sales office.

Given the critical importance of this role, we are looking for a superstar to join our fast-moving and quickly expanding business. We take pride in our customer service, and we believe our receptionist is the cornerstone of our business!

If you believe you can be a valuable multitasking member of our team and love working in a fast-paced, friendly environment, maybe this is just the opportunity you have been looking for!

Job Duties Include but are not limited to:

· Welcoming all visitors in a professional, timely and friendly manner.

· Answer incoming telephone calls and forwarding to the appropriate personnel or department.

· Take and deliver messages when appropriate personnel are unavailable.

· Follow up calls and emails to ensure we maintain 100% customer satisfaction

· Maintain an accurate telephone call log and track and maintain an accurate log of new sales leads.

· Take payments for trailers, parts, and services in a professional manner both in person and over the telephone.

· Ensure all appropriate paperwork is completed for the purchase of trailers prior to customers leaving the office.

· Day end duties which include cashing out and balancing money collected for the day, settling credit card payments/payments, writing up cash/cheque deposit and drop off of daily bank deposit.

· Maintain office equipment IE., copier machines; send faxes, and distribute incoming faxes.

· Performs clerical duties such as filing, scanning, photocopying and accurate data entry into the CRM and spreadsheets.

· Maintain a clean and organized reception and show room area, ensuring showroom is tidy and clutter free.

· Keep coffee station tidy and well stocked for employees and guests.

· Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

· Exceptional Telephone Skills

· Verbal Communication

· A friendly warm attitude no matter what

· Listening

· Professionalism

· Customer Focus

· Organization

· Teamwork

· Handles Pressure

· Critical Thinking and Problem Solving

· Dependable and Reliable

· Exceptional Time Management

· Consistent Work Ethic

· Attention to detail

· Microsoft Office Skills

· Willing to Gain Product Knowledge

· Efficient Multi-tasking is a must

· Following company phone scripts

Job Type: Full-time

** Must be able to work some Saturdays and Accommodate flexible hours as needed**

Upward career growth planning within our group of companies allows endless opportunities.

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking

Work Location: In person