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    • Create and maintain accurate event orders and event information within the event management system.
    • Communicate event policies and procedures to clients.
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    • Build and maintain long-term relationships with corporate clients, wedding clients, event planners, venues, and industry partners.
    • Welcoming and engaging customers at event and promotional locations.
    • Supporting event setup, presentation standards, and promotional displays.
    • As the department continues to evolve in a high-growth environment, the Director must be a strong and adaptable people leader who can develop talent, expand…
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    • Follow-up calls post event – communicating information to Sales Team.
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    • Experience setting KPIs and implementing marketing techniques for event management.
    • Certification in special events, meetings, or conference management (asset).
    • Experience in real estate development, construction, property management, or event coordination is an asset.
    • Liaise with contractors, consultants, and suppliers…
    • This role combines event management expertise with operational support, data analysis, and process improvement to enhance the overall efficiency and…
    • Conduct post-event evaluations to continuously refine and elevate future events.
    • Build strong, lasting relationships with *corporate clients, luxury brands, and…
    • Travel to assigned locations including liquor stores, golf courses, and event venues.
    • Provide post-event feedback and basic sales reporting.
    • Represent the Centre at community events, networking functions, conferences, trade shows, and public presentations.
    • Secure sponsorships for events and programs.
    • Passionate about marketing, branding, and experiential events.
    • Represent smoke-free products in a professional and engaging manner.
    • Support events, promotions, and special functions.
    • At least 3 years of Serving Experience.
    • The Restaurant Manager is responsible for overseeing all front-of-…
    • Participate in event handoff meetings (virtual/remotely or in person) to gain a complete understanding of menus, timelines, room setups, special requests,…
    • Effectuer des visites des lieux et des présentations auprès des clients potentiels.
    • Assurer le suivi rigoureux des prospects, clients et membres.
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Job Post Details

Events Manager - job post

Niagara Falls Convention Centre
3.9 out of 5 stars
6815 Stanley Avenue, Niagara Falls, ON L2G 3Y9
$48,000–$60,000 a year - Permanent, Full-time

Job details

Pay

  • $48,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Evenings as needed

Location

6815 Stanley Avenue, Niagara Falls, ON L2G 3Y9

Benefits

Pulled from the full job description

  • Paid time off
  • Employee assistance program
  • RRSP match
  • Extended health care

Full job description

About the Role

The Niagara Falls Convention Centre is seeking a highly organized and detail-oriented Events Manager to oversee the planning, coordination, and execution of client events. Reporting to the Senior Manager, Events, this position plays a key role in delivering exceptional event experiences while ensuring seamless operational execution.

The ideal candidate thrives in a fast-paced hospitality environment, excels at managing multiple priorities, and is passionate about client service and event excellence.

Key Responsibilities

Event Planning & Coordination

  • Manage events following contract execution by the sales team
  • Create and maintain accurate event orders and event information within the event management system
  • Coordinate event logistics including scheduling, room setups, catering, audiovisual requirements, and on-site operations
  • Prepare floor plans in accordance with operational standards and guidelines
  • Ensure timely communication of event updates across departments

Client Relations & Service Excellence

  • Communicate event policies and procedures to clients
  • Respond to client inquiries and resolve concerns in a timely and professional manner
  • Support on-site event operations including setup coordination and vendor collaboration
  • Manage settlement, billing, and invoicing for ticketed and non-ticketed events

Team Collaboration & Operational Support

  • Coordinate event information with Event Operations teams
  • Promote ancillary services and food & beverage offerings
  • Support continuous improvement initiatives and operational efficiencies
  • Complete additional duties as assigned

Qualifications

Preferred Education & Experience

  • Diploma in Business, Hospitality, or Event Management preferred
  • Minimum 5 years of event coordination experience
  • Hospitality or tourism industry experience required
  • CMP (Certified Meeting Professional) designation considered an asset
  • Experience with event management software and financial processes preferred

Required Skills & Abilities

  • Strong organizational and time-management skills
  • Excellent verbal and written communication abilities
  • Ability to manage multiple events simultaneously
  • Experience with Momentus or similar event management systems
  • Strong Microsoft Office skills (Word, Excel, Outlook)
  • Professional demeanor with strong interpersonal skills
  • Ability to work flexible hours including evenings and weekends as required

What We’re Looking For

  • Strong attention to detail
  • Problem-solving and adaptability
  • Leadership and accountability
  • Client-focused mindset
  • Ability to work collaboratively across departments
  • Commitment to professionalism and service excellence

Why Join Us?

Join a dynamic team at one of Canada’s premier event destinations and play a key role in delivering exceptional experiences for conferences, trade shows, galas, and major events in the heart of Niagara Falls.

Apply today to become part of a collaborative and fast-paced environment focused on operational excellence and unforgettable guest experiences.

Pay: $48,000.00-$60,000.00 per year

Benefits:

  • Employee assistance program
  • Extended health care
  • Paid time off
  • RRSP match

Work Location: In person

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