Distress Centre jobs in Calgary, AB

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

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Position Summary

Sandstone Recovery Center is a community-based inpatient recovery centre for eating disorder and mental health for adolescents and young adults ages 12 - 24 years old.

The Support Worker plays a critical role in ensuring Sandstone Recovery Center operates consistently with the goals and therapeutic objectives of the treatment program, especially during periods when counselling staff are not available or on duty. Support Workers provide day-to-day monitoring, engagement, and support to patients while maintaining a psychologically safe, structured, and recovery-focused environment.

Job Duties & Responsibilities:

Patient Support and Engagement

• Provide direct support and supervision to patients in daily routines, meal support, and therapeutic activities.
• Engage patients in structured programming that reinforces treatment goals, including life skills, emotional regulation, communication, and self-care.
• Foster a safe, respectful, and inclusive environment, supporting patients in practicing healthy boundaries and coping strategies.
• Monitor patients for safety and well-being, conducting regular checks in accordance with safety plans and program policies.
• Respond supportively and effectively to client distress or dysregulation, using trauma-informed and non-punitive approaches.

Safety and Risk Management

• Conduct environment checks and monitor for adherence to program rules and safety guidelines.
• Recognize and report safety risks, incidents, or concerns to the Executive Director and interdisciplinary team in a timely manner.
• Assist in implementing safety plans and interventions developed by the clinical team.

Collaboration and Communication

• Participate in team handoffs and shift reports, sharing observations and relevant patient updates.
• Timely documentation in the EMR, including observations, and reporting incidents accurately and professionally in alignment with program standards and privacy requirements.
• Answer phones in a professional manner.

Program Support

• Assist in the facilitation of therapeutic milieu and programming, including group activities and life skills sessions.
• Support patients in completing care plan goals set by the clinical team (e.g., practicing coping skills, engaging in social interaction, attending groups).
• Help maintain an organized, clean, and welcoming environment that reflects the values of respect, dignity, and recovery.
  • Completion of assigned cleaning duties per the posted schedule.
• Other duties as assigned by the Executive Director or leadership team.

Qualifications and Requirements

• Previous experience supporting youth or young adults in a mental health, addictions, community, or recovery setting preferred.
• Knowledge of eating disorders, trauma-informed care, and mental health challenges.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to maintain professional boundaries and remain calm in crisis situations.
• Comfortable using electronic documentation systems and following privacy protocols.
• Current Standard First Aid/CPR level C certification.
• Clear criminal record check with vulnerable sector screening.
• Shifts may include days, evenings, overnights, weekends, and holidays.

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

• 24/7 Employee Assistance Program through GreenShield Health

• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

• Access to in-house fitness facilities or discounted gym memberships

• Exclusive discounts through Perkopolis on entertainment, insurance, and more

• Opportunities for personal and professional growth through our Education Support Assistance program

• Supportive relocation opportunities due to our nationwide presence

• Defined Benefit pension plan with up to a 4% employer contribution

• Maternity and parental leave top-up

• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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