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Desktop Support Analyst jobs in Alberta

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    • Information Technology 8+ Years Experience Calgary, AB Hybrid Full-Time.
    • You will be the technical lead on infrastructure design, security initiatives,…
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
    • Provide onsite and remote technical support to clients.
    • 3+ years of onsite support experience in a similar role.
    • Valid driver's licence and reliable vehicle.
    • About the Role* Entry-level position supporting day-to-day data center operations.
    • Schedule: 24/7 environment (day, night, weekend shifts, and occasional on-…
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • The successful candidate will be configuring and troubleshooting hardware and software, monitoring system performance and implementing security protocols to…
    • IT support: 10 years (required).
    • Installation, troubleshooting, setup of IT equipment.
    • Looking for respectful and friendly people that engage and work with…
    • Provide administration and support across our corporate and operational tech stack:
    • Configure and troubleshoot advanced network settings including VPN…
    • Respond to inbound calls and assist clients with program inquiries and technical support.
    • You don’t need prior experience in this field — we’ll provide full…
    • Maintain and support Windows Server environments.
    • Administer and support Microsoft 365 services, including:
    • Reports To:* Director of Information Technology.
    • Mileage and mobile-phone support where applicable.
    • Ensure completed solutions are ready for ongoing operational support.
    • Technical Leadership and Improvement.
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Handling incoming external and internal issues, concerns, and requests…
    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • Ability to document technical issues and maintain support logs.
    • Strong knowledge of Windows desktop and laptop support, Mac support, endpoint management, and workplace technology is required.
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
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Senior Systems & Security Analyst - Calgary, AB
Calgary, AB T2P 1H5
•
Hybrid work
From $90,000 a year
Permanent, Full-time

Job details

From $90,000 a year
Permanent, Full-time
Hybrid work in 707 8 Avenue SW, Calgary, AB T2P 1H5

Full job description

OPTIOM INC. | Driven by Aviva

Senior Systems & Security Analyst

Information Technology 8+ Years Experience Calgary, AB Hybrid Full-Time

Own the architecture. Defend the perimeter. Build infrastructure that moves as fast as the business does.

Optiom is growing fast — and the systems and security infrastructure that supports that growth needs a senior technical mind at the helm. We are hiring a Senior Systems & Security Analyst to take ownership of our enterprise network architecture, Azure environment, and security perimeter across a national operation backed by one of Canada's largest insurers.

This is a senior individual contributor role with real scope. You will be the technical lead on infrastructure design, security initiatives, and production change coordination — not supporting someone else's architecture, but building and defending your own.

Who You Are

You are a senior infrastructure and security professional who thinks in architecture, not just tickets. You have spent years in the weeds of Azure networking, firewall design, and enterprise systems — and you are ready for a role where that depth actually shapes how a company operates.

You Bring

  • 8+ years of hands-on experience in enterprise infrastructure, networking, and cybersecurity
  • Deep expertise in Microsoft Azure infrastructure: virtual networks, Azure Front Door, Application Gateway, and web application firewalls (WAFs)
  • Proficiency in enterprise routing and switching, DNS, firewall management, and network segmentation
  • Experience leading infrastructure and security projects end-to-end — from technical evaluation through implementation
  • Strong Microsoft 365 administration skills, including identity management and endpoint security
  • Experience managing vulnerability assessments, remediation planning, and incident response
  • Ability to coordinate production changes and infrastructure dependencies with software development teams
  • Analytical instincts for complex log review, DNS analysis, and network traffic investigation
  • A collaborative, leadership-oriented presence — comfortable mentoring junior analysts and serving as the senior escalation point

Bonus Points For

  • Microsoft Certified: Azure Network Engineer Associate (AZ-700) or equivalent certification
  • Experience working in a regulated industry — insurance, financial services, or a similarly governance-conscious environment
  • Familiarity with Aviva or other enterprise parent-company IT governance frameworks
  • Demonstrated experience building or maturing a security program in a growing organization

Who We Are

Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia. As a coverholder at Lloyd's, this allows us to deliver on our commitment with both speed and simplicity.

We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow.

Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country's largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker partners, embedded at the point of vehicle financing and leasing.

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Work Location: Hybrid remote in Calgary, AB T2P 1H5

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