Deskside Support Analyst jobs

At Deveraux, we’re more than a rental developer. We’re builders of community, connection, and opportunity. With over $2.5 billion in managed assets across Western Canada, we’ve been recognized as Platinum Status with Canada’s Best Managed Companies for our innovation, growth, and commitment to creating thriving communities.

We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a project’s lifecycle, from conception to construction to long-term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute meaningfully at every step.

Our developments are thoughtfully designed to be sustainable and forward-thinking, consistently exceeding national energy standards. But our impact goes beyond the buildings. We believe in giving back through donations, volunteerism, and mentorship, because responsible development includes supporting the communities around us.

At Deveraux, our culture is rooted in accountability, integrity, excellence, and collaboration. We’ve created an inclusive environment where innovation is encouraged, and every voice is heard. With access to leadership, strong mentorship, and continuous development opportunities, this is more than a workplace. It is a place where you can grow, make a difference, and be part of something meaningful.

Deveraux Apartment Communities is seeking a Systems Administrator to join our team on a maternity leave contract (8 month term).The Systems Administrator is primarily responsible for ongoing support and troubleshooting of the Yardi property management platform, including Voyager 7, RentCafe Site Manager, CRM Flex, Elevate and Client Central. The knowledge of Yardi operating procedures, common errors and troubleshooting techniques plays an integral part in this position and is required of the candidate to be considered for an interview. This role serves as the primary technical and functional expert for Yardi, ensuring system stability, data integrity, security, and alignment with business processes across accounting, operations, and reporting teams.

• Attractive compensation package that is competitive in the industry
  
• Comprehensive benefits program comprising life, long-term disability, and extended medical, dental, and vision coverage.
  
• Transparent and rewarding workplace dedicated to supporting your professional development.

Formal Education or Equivalent
• High-School Diploma required.
  
• Bachelor’s degree in information systems, computer science would be considered an asset.
Years of Experience
• 3+ years of experience supporting end users of Yardi software.
  
• Understanding property management and real estate accounting concepts would be considered an asset.
Specialized skills, knowledge or certifications unique to this role
• Intermediate knowledge of Yardi multi-property environment (Voyager 7, RentCafe Site Manager, CRM Flex, Elevate, Client Central).
  
• Strong troubleshooting and analytical skills.
  
• Effectively prioritize tasks in a fast-paced environment.
  
• Demonstrate excellent time-management skills.
  
• Ability to work independently and show initiative.
  
• Build and maintain polite and respectful rapport.
  
• Proficiency in Microsoft Excel and Excel VBA, and SQL.
  
• The knowledge of HTML would be considered an asset.
  
• Understanding of computer systems and applications would be considered an asset.

• Administer, configure, and maintain property management software Yardi including system settings, workflows, permissions, and user roles.
  
• Resolve Yardi support requests and troubleshoot Yardi system errors, data discrepancies, and user issues in a timely manner.
  
• Configure property setups, charge codes, GL structures, and menus in Yardi.
  
• Develop and maintain custom tables and reports in Yardi including data import and validation for accounting, operations, and leadership.
  
• Assist team during month end processes, including renewal proposals in Yardi.
  
• Integrate third-party vendors into Yardi system.
  
• Create and update process documentation and training materials on Yardi procedures.
  
• Train users on various Yardi functionality and best practices through training materials.
  
• Coordinate Yardi upgrades, patches, and new module implementations.
  
• Participate in projects, upgrades, and implementations related to Yardi.
  
• Other duties/projects as assigned.

Performance Metrics
• Support and issue resolution – accuracy, time to resolution.
  
• Reduction in basic support tickets following training session.
  
• Feedback from Accounting, Operations, and users.

You must be legally eligible to work in Canada (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a satisfactory Criminal Background Check.

The Deveraux Group of Companies is an Equal Opportunity employer. We foster a diverse and inclusive workplace where individuals, regardless of disability, gender, sexual orientation, marital status, race, color, religion, age, nationality, or ethnic origin, have equitable access to opportunities for employment, professional opportunities and advancement. Our recruitment practices are merit-based, ensuring that every candidate is evaluated fairly based on their qualifications, skills, and potential to positively impact our team. Embracing diversity is integral to our organizational ethos, creating a culture where diverse perspectives contribute to our ongoing success and drive innovation.

We kindly ask that applicants refrain from calling regarding job postings. All applications must be submitted online. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

#DGOCRecruitment

Full-time, Temporary