Skip to main content
Post your resume and find your next job on Indeed!

Customer Support Professional jobs

Sort by: -
    • Resolve customer concerns efficiently while maintaining a positive customer experience.
    • Continuously learn about TotalShip's products and transportation…
    • A professional and friendly attitude to quickly develop rapport with clients over the phone.
    • As a Scheduling Specialist, referred to internally as a *Care…
    • Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding…
    • Provide consultative support and product recommendations aligned to customer needs.
    • 2-4 years of customer service, B2B support, or account management experience…
  • View similar jobs with this employer
    • 1–2 years of customer service or B2B support experience.
    • Experience managing multi-layered customer accounts or B2B account support environments.
  • View similar jobs with this employer
    • Provide telephony and omnichannel customer support (voice/chat/email).
    • Take payments and support billing inquiries.
    • Manage auto-shipments and recurring orders.
    • 3+ years in customer or client support, with experience leading, mentoring, or coaching others.
    • Manage, coach, and develop a team of support specialists through…
  • View similar jobs with this employer
    • Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
    • We need a hard working individual(s) who can serve customers, load their products, as well as clean and maintaining the cardlock fuel site.
    •  Provide French/English support to Suzuki customers.
    •  Develop and execute an appropriate action plan to address the dealer/customer concern.
    • This is not an entry-level customer service role.
    • Comfortable using systems and data to support client conversations and internal visibility.
    • Interpret customer releases, and track/support key business plan metrics.
    • Provide effective service for customer requirements, ensuring that our production…
    • Provide telephony and omnichannel customer support (voice/chat/email).
    • Take payments and support billing inquiries.
    • Type de poste : Permanent, temps plein.
    • You will assist customers with product information, resolve issues, and support the day-to-day operations of the store.
    • A High School diploma (or equivalent).
  • View similar jobs with this employer
    • Align support operations with broader business goals and customer success strategies.
    • Own and continuously improve the end-to-end customer support experience…
Get e-mail updates for the latest Customer Support Professional jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Senior Customer Support Associate - job post

TotalShip
17550 Trans Canada Highway, Kirkland, QC H9J 3A3
$50,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

17550 Trans Canada Highway, Kirkland, QC H9J 3A3

Benefits

Pulled from the full job description

  • Dental care
  • Casual dress
  • On-site parking

Full job description

Job Overview

Join the TotalShip Team!

TotalShip is looking for an enthusiastic, customer-focused Customer Support Associate to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and are passionate about the transportation and logistics industry, we'd love to hear from you.

About TotalShip

TotalShip is a transportation technology company dedicated to simplifying shipping and logistics for businesses of all sizes. Our solutions help customers streamline parcel and freight shipping, optimize transportation costs, and improve operational efficiency through innovative shipping technology and exceptional customer service. At TotalShip, we believe that outstanding customer support is just as important as the technology we provide, and we pride ourselves on building lasting relationships with our clients.

Position Summary

As a Customer Support Associate, you will be the first point of contact for our customers, providing timely and professional assistance by phone, email, and other communication channels. You will help resolve shipping inquiries, troubleshoot issues, and ensure every customer receives an exceptional service experience.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding shipping, transportation, and logistics services.
  • Resolve customer concerns efficiently while maintaining a positive customer experience.
  • Investigate shipment issues and coordinate with carriers when necessary.
  • Maintain detailed records of customer interactions in company systems.
  • Collaborate with internal teams to ensure customer issues are resolved quickly.
  • Continuously learn about TotalShip's products and transportation solutions to better support customers.

Qualifications Required

  • Fluent in both English and French (spoken and written).
  • Minimum 1 year of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Strong computer skills and comfort learning new software.
  • Available and willing to start immediately.

Preferred

  • Experience in the small parcel shipping industry.
  • Experience in the trucking and freight transportation industry.
  • Experience with transportation management systems (TMS), shipping software, or logistics operations.

What We Offer

  • Competitive compensation.
  • Supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • Exposure to innovative transportation technology.
  • The opportunity to make a meaningful impact by helping customers succeed.

Ready to Join Us?

If you're a motivated, bilingual customer service professional looking to build your career in the transportation and logistics industry, we'd love to hear from you.

Apply today and become part of the TotalShip team!

Please submit your resume along with a brief cover letter outlining your customer service experience and why you're interested in joining TotalShip.

Pay: $50,000.00-$55,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • On-site parking

Work Location: In person

Let Employers Find YouUpload Your Resume