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    • Network support: 5 years (preferred).
    • We are currently engaging consultants on a contract basis, with multiple opportunities available across long-term client…
    • Document and track customer interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis.
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    • Provide technical knowledge and support to customers and prospects.
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    • IT support: 4 years (required).
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    • Provide tool self-service support for customers.
    • Minimum 1-3 years' experience minimum in customer success related role, interfacing and working directly with…
    • Comfortable working with CRM and customer support tools.
    • We are looking for a proactive and customer-focused Retention Specialist to support customer engagement…
    • Provide exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
    • This is a 100% on-site position..
    •  Provide French/English support to Suzuki customers.
    •  Develop and execute an appropriate action plan to address the dealer/customer concern.
    • Provide administrative and customer support to the Sales Team to help manage a growing customer base.
    • Bilingual in English and French (written and verbal) is…
    • Educate customers and provide transparent, accurate information.
    • A passion for customer service and helping people.
    • Be fully bilingual in English and French.
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    • Educate customers and provide transparent, accurate information.
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Job Post Details

Network Support Analyst - job post

Ironclad TEK Inc.
Calgary, AB
$60–$75 an hour - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $60–$75 an hour

Job type

  • Full-time

Location

Calgary, AB

Benefits

Pulled from the full job description

  • Casual dress
  • Company events
  • On-site parking

Full job description

Network Consultant (Contract Opportunities)
Ironclad TEK Inc. – Calgary, AB (Onsite)

Ironclad TEK is seeking experienced Network Consultants who thrive in fast-paced, technically challenging environments and are passionate about delivering high-quality solutions for enterprise clients.

We are currently engaging consultants on a contract basis, with multiple opportunities available across long-term client support, project delivery, and pre/post-sales engagements, as well as internal initiatives. Engagements range from full-time (40 hours/week) assignments to more flexible, project-based roles depending on client and business needs.

As part of our Consulting Services team, you will play a key role in designing, validating, and implementing network solutions across a diverse range of technologies and vendors, including:

  • Extreme Networks (formerly Avaya/Nortel)
  • Cisco
  • Fortinet
  • Check Point
  • Aruba
  • Juniper
  • Palo Alto Networks
  • Radware
  • And others

Key Responsibilities

  • Architect and implement network solutions ranging from straightforward deployments to complex, multi-site environments
  • Engage directly with clients to manage project delivery, expectations, and technical outcomes
  • Support integration across infrastructure domains, including networking, security, wireless, servers, and storage
  • Contribute to pre-sales and solution validation activities as required

Qualifications

  • 5+ years of hands-on experience in network engineering or consulting roles
  • Proven experience working with enterprise networking technologies and multi-vendor environments
  • Strong client-facing skills, with the ability to manage implementations end-to-end
  • Background in consulting firms, value-added resellers (VARs), or large corporate IT environments is preferred
  • Familiarity with Managed Service Provider (MSP) or IT operations models is an asset

What We Offer

  • A highly collaborative, team-oriented environment focused on technical excellence
  • Exposure to diverse client environments and challenging projects
  • A culture that supports performance, growth, and continuous learning

Location Requirement: Local candidates only (Calgary-based)
Work Arrangement: Onsite (not remote)

Job Type: Full-time

Pay: $60.00-$75.00 per hour

Expected hours: 40 per week

Benefits:

  • Casual dress
  • Company events
  • On-site parking

Flexible language requirement:

  • French not required

Experience:

  • Network support: 5 years (preferred)

Language:

  • English (required)

Location:

  • Calgary, AB (required)

Work Location: In person

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