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    • 10 years experience in customer service.
    • Strong customer service, communication and conflict-resolution skills.
    • Strong leadership and people-management skills.
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    • Experience in industrial sales or customer service.
    • Hands-on support of direct reports includes accompanying our service representatives or visiting customers…
    • Exceptional customer service skills and tactful negotiator.
    • Compétences exceptionnelles en service à la clientèle et habileté à négocier avec tact.
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    • Identify customer service trends, determine needed improvements and implement required change.
    • Proven customer service focus, relationship building, negotiation…
    • The Customer Service Supervisor is responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery and…
    • Professional, approachable, and customer-service oriented.
    • Provide an exceptional customer experience, offering knowledgeable cannabis product guidance tailored…
    • Determine merchandise and services to be sold.
    • Resolve issues that may arise, including customer requests, complaints and supply shortages.
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    • Experience in industrial sales or customer service.
    • Hands-on support of direct reports includes accompanying our service representatives or visiting customers…
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    • You deliver amazing customer service by going above and beyond for all Goodwill customers.
    • Professionally interacting with customers as required.
    • Demonstrated Customer focus and commitment to superior customer service.
    • Promote and ensure a consistently high standard of customer service.
    • Minimum three years of experience in a domestic violence or closely related social services setting.
    • Degree in Social Work or a related human services field;…
    • Proven leadership experience in inside sales, customer service, and data management.
    • Develop and manage reporting (sales, customer service, and warranty) to…
    • This role calls for someone who can move confidently between the sales floor, stock management, customer service, and day-to-day operations.
    • Strong understanding of sales, customer service, merchandising, and loss prevention.
    • Frequent movements: bending, stretching, climbing ladders or step stools…
    • Act as the primary point of contact for customer questions, issues, and concerns.
    • Monitor customer health, usage, and engagement metrics to proactively identify…
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Customer Service Manager - ICI Construction
MeadowBrook Construction
·
3.3
5579 Mcadam Road, Mississauga, ON L4Z 1N4
$85,000–$115,000 a year
Full-time
Apply on company site

Job details

$85,000–$115,000 a year
Full-time
Overtime
5579 Mcadam Road, Mississauga, ON L4Z 1N4

Full job description

Customer Service Manager - ICI Construction MeadowBrook Construction is looking for a Customer Service Manager - ICI Construction to lead the day-to-day operations, performance and continued growth of our multi-trade and customer coordination Department. This role is responsible for overseeing operations, team performance, customer experience, financial results and continuous improvement. The successful candidate will work closely with Coordinators, Foremen, Technicians and other departments to ensure work is completed efficiently, safely and to a high standard. Key Responsibilities
  • Lead the day-to-day operations of the Department.
  • Manage and support Coordinators, Foremen and Technicians.
  • Monitor workload, scheduling, technician capacity and performance.
  • Review work-in-progress, quote activity, and completed work.
  • Monitor departmental revenue, profitability, labour utilization, overtime and expenses.
  • Establish and track departmental KPIs and performance targets.
  • Prepare and present weekly and monthly performance updates.
  • Oversee contracts, renewals and recurring programs.
  • Manage escalated customer concerns and support key customer relationships.
  • Identify opportunities to improve customer retention and grow existing accounts.
  • Coordinate training with Foremen and other internal departments.
  • Promote accountability, strong communication and a positive team environment.
  • Ensure departmental health and safety requirements are followed.
  • Work with internal teams to improve processes, systems, reporting and ERP utilization.
  • Identify opportunities to improve efficiency, standardize processes and support departmental growth.
What We Are Looking For
  • 5+ years experience managing a customer service, field operations or similar department.
  • 10 years experience in customer service
  • Strong leadership and people-management skills.
  • Experience managing multiple priorities in a fast-paced environment.
  • Strong understanding of scheduling, field operations and labour utilization.
  • Financial awareness including revenue, profitability, labour costs and departmental expenses.
  • Experience using KPIs and reporting to improve performance.
  • Strong customer service, communication and conflict-resolution skills.
  • Organized, accountable and comfortable making decisions.
  • Experience in trades, facilities management, project management or a multi-trade service environment is considered an asset.

Artificial intelligence may be used in the screening and assessment of applicants.

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