Customer Service Representative jobs in Shellbrook, SK

LaRoche McDonald Agencies Limited is seeking a Customer Service Representative to join our team. As part of the First Nations Insurance Group of Companies, we offer a collaborative environment, strong client relationships, and long-term career stability.

Position Overview:

The Motor Vehicle Licensing/Front Counter Customer Service Representative serves as the first point of contact for clients. This role involves reception duties, motor vehicle licensing, and administrative tasks to ensure an efficient and welcoming client experience. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Reception & Client Interaction:

• Greet clients professionally and address inquiries.
• Answer phone calls, emails, and provide accurate information about services.
• Maintain a welcoming and organized reception area.

Motor Vehicle Licensing Services:

• Assist clients with SGI Motor Vehicle Licensing, including registrations, renewals, and transfers.
• Process driver’s licenses, permits, and insurance in compliance with SGI regulations.
• Verify documents for accuracy and completeness.
• Collect and process payments for transactions.

Office Administration:

• Maintain and update client records.
• Manage office supplies and ensure necessary licensing materials are stocked.
• Assist with data entry, document preparation, and appointment scheduling.
• Reconcile cash transactions and prepare daily reports.

Customer Service & Problem Solving:

• Address client concerns professionally and escalate when necessary.
• Direct clients to licensed insurance brokers for further assistance.
• Stay informed on SGI Motor Vehicle Licensing regulations to assist clients accurately.

Qualifications:

• Minimum Grade 12 education
• Prior experience in customer service, reception, or administration.
• IBAS Auto Part I (Basic) course or the SGI New Issuer Training (NIT) program must be completed within three months of employment
• Strong organizational skills and ability to multitask efficiently.
• Proficiency in Microsoft Office and point-of-sale systems.
• Excellent communication and interpersonal skills.
• Attention to detail in processing documents and handling transactions.

Training will be provided to the right candidate and will gain experience in SGI Motor Vehicle Licensing regulations and systems and learn administrative processes in a brokerage or licensing office.

Skills & Competencies:

• Strong customer service orientation with a positive attitude.
• Problem-solving ability in a fast-paced environment.
• Dependability, punctuality, and professional demeanor.

Work Environment:

This is an on-site role at a front desk. Occasional flexibility in working hours may be required, with standing and light lifting duties.

How to Apply:

Interested candidates should submit their resumes via indeed. We look forward to connecting with you!

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Location:

• Prince Albert, SK (preferred)

Work Location: In person