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Customer Service Representative jobs in Maple, ON

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    • Customer service: 1 year (preferred).
    • Relate to a broad and varied customer base.
    • Communicate and inform customer of options/promotions/etc.
    • Our customer service team supports customers and sales representatives by processing orders accurately and providing reliable service in French and English.
    • Provide quality customer service to new and existing clients;
    • Minimum of one years of customer service or cashier experience.
    • Banking experience is an asset;
    • Hands-on experience in customer service, communication, sales, and relationship building.
    • Stay current on products, services, promotions, and customer service…
    • This role involves handling inbound inquiries, processing orders, resolving issues, claims and ensuring customer satisfaction.
    • Provide exceptional day-to-day customer service to our commercial clients by taking inbound calls and promptly responding to clients’ requests.
    • Resolve disputes and complaints with exceptional customer service.
    • As a Customer Service and Collections Representative, your primary mission is to monitor…
    • Answer inbound telephone enquiries on federal programs and services.
    • Deliver a first class caller experience as a representative of the federal government.
    • Respond to clients quickly with a strong service mindset.
    • Manage and service a book of personal lines house accounts.
    • Competitive salary: $56K–$75K.
    • 2+ years of experience in a customer service focused role.
    • Validate customer orders by verifying price, UPC and quantity.
    • Review and process EDI orders into GP.
    • Respond to and professionally manage customer inquiries.
    • Conduct weekly telephone outreach to ensure customer product needs are met.
    • Previous customer service or administrative experience is preferred.
    • Please submit your résumé outlining your customer service experience and your proficiency…
    • Partnering with others within the customer service department and other areas to resolve issues such as claims processing, troubleshooting and product ordering…
    • Provide a world-class customer service experience with every interaction.
    • A minimum of 1 year of prior experience in a call center or customer service role.
    • Work toward individual and team sales and customer service goals while maintaining a customer-first approach.
    • Maintain accurate customer and sales information.
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Job Post Details

Customer Service Representative/Dispatcher
Burrell Overhead Door Ltd.
1853 Highway 7, Concord, ON L4K 1V4
$36,000–$45,000 a year
Permanent, Full-time
Apply now

Job details

$36,000–$45,000 a year
Paid vacation, Extended health care
Permanent, Full-time
8 hour shift
1853 Highway 7, Concord, ON L4K 1V4

Full job description

We are a third generation existing 60 year old company looking for a Customer Service Representative / Dispatch Person to handle our service department and dispatching of technicians.

We will provide on site training and support.

Our benefits include:

  • Competitive pay
  • Great health benefits
  • Paid vacation
  • Ongoing training and development
  • Room for advancement. We promote from within!
  • Great work/life balance

POSITION TITLE:
Customer Service Representative , Overhead Doors, Commercial/Residential

POSITION SUMMARY:
The Customer Service Representative is responsible for building relationships and identifying the prospect’s need for our products or services, specifically for overhead doors.

ESSENTIAL JOB FUNCTIONS:

  • Relationship building with new prospects and existing customers
  • A natural people-person with a likable personality
  • Exceptional written and verbal communication, time management, organizational skills
  • Relate to a broad and varied customer base
  • A Strong working knowledge of business communication methods such as telephone and email etiquette, professional letter formats and styles
  • Awareness of product and promotion. Communicate and inform customer of options/promotions/etc
  • Responsible for preparing estimates for new work and ensures that pricing is accurate, professional and within company guidelines for installations and service.
  • Maintain efficiency within service/installation department and with office staff.

Responsibilities:

*Answer phones to answer customer inquiries and set up work orders
*Answer phones to handle technician completions and dispatching
*Accurately manage assigned city and run that schedule during shift
*Type in notes of calls and create/complete work orders
*Take upset customer calls and handle them appropriately or get with appropriate managers
*Work closely with city managers to make sure all complaints/inquiries handled appropriately
*Must be able to quickly learn and become accustomed to our field of work

QUALIFICATIONS:

  • Required:
  • Must be familiar with basic computer applications such as Microsoft Office and Email, Excel, Accounting Software.
  • 2-3 years prior Customer Service experience
  • Valid Driver’s License
  • Ability to build rapport and build trust quickly

WORK ENVIRONMENT:
Work is performed in a fast-paced environment and is subject to interruptions. Duties may require driving and sitting for long periods of time. Occasional need to drive a vehicle to other work locations.

Located in
Vaughan, Ontario,

Job Types: Full-time, Permanent

Pay: $36,000.00-$45,000.00 per year

Benefits:

  • Extended health care

Flexible language requirement:

  • French not required

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Concord, ON L4K1V4: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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