Customer Service Manager jobs in Saskatchewan

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

As a member of the store's Management team, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager/Associate Dealer, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that's involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Foster a culture that values excellent customer experience.
• Reinforce the need to prioritize customers and set up realistic expectations on task delivery through retail metrics.
• Provide a strong floor presence and interface regularly with customers to assess customer experience.
• Achieve sales goals, productivity and customer experience targets set by the Associate Dealer/General Manager.
• Plan and manage work and projects in all areas of the store.
• Train, assist, coach, encourage, motivate, inspire and support the Management Team to meet established objectives and target for sales and profitability in their respective departments.
• Analyze the Management Team's performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees and managers.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction at the highest possible level.
• Develop community relations in order to build and enhance the image of Canadian Tire.

Requirements / Skills

• A minimum of 3 years of experience of retail execution and operations in a senior management role
• Excellent knowledge and understanding of retail and financial principles
• Excellent knowledge of market trends and competition in the retail and automotive service industry
• Ability to understand and operate point of sale equipment and inventory computer systems
• Ability to plan, organize, communicate, delegate and follow up team's activities and projects
• Entrepreneurial, results-oriented and team-oriented
• Strong communication and organizational skills
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to work shifts (days, evenings, week-ends and holidays)
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Strong computer skills
• Ability to work in a fast-paced environment
• College or University degree (asset)

Salary: $70000 Per Year

Vacancy Type:New

Job Type:
fulltime