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    • Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills.
    • View all Calgary Sports and Entertainment Corporation jobs - Calgary jobs - Customer Service Representative jobs in Calgary, AB
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    • Flag at-risk clients and recurring issues to leadership so they can be addressed early.
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    • Minimum of 4 years of experience in high end customer service field preferred.
    • Excellent customer service skills and the ability to quickly establish technical credibility with security teams.
    • Bachelor's Degree or equivalent experience.
    • You engage stakeholders, align on strategic priorities, and lead Customer Success Planning to help customers strengthen operational health, accelerate cloud…
    • Drive operational excellence by monitoring service levels, customer satisfaction, quality, and productivity metrics.
    • Customer focus and service excellence.
    • 1-5 years of customer service experience with primary responsibility of answering and resolving customer inquiries.
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    • Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on…
    • Serve as the escalation point for complex Member concerns, resolving issues promptly and addressing root causes.
    • Employment Type: Permanenet, Full-time.
    • This includes but is not limited to associate reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and…
    • Communicate directly with clients and continuously follow up with third parties for various updates and implement action to resolve outstanding documentation…
    • Act as a liaison with show management, exhibitors, hotel and/or convention centre personnel, external suppliers and production staff with regard to all services…
    • Serve as the primary point of contact for clients, providing exceptional customer service and support throughout their journey with our platform.
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Job Post Details

Account Manager, Customer Service
Calgary Sports and Entertainment Corporation
·
3.8
555 Saddledome Rise SE, Calgary, AB T2G 2W1
Permanent
Apply on company site

Job details

Pay information not provided
Permanent
555 Saddledome Rise SE, Calgary, AB T2G 2W1

Full job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!


THE POSITION

The Account Manager Customer Service is primarily responsible for responding to all customer service inquiries and concerns, while ensuring satisfaction of clients is first priority. Provide administrative support by managing all season ticket/game packs; performing outbound calls to selected client group and maintain a positive relationship with all clients.


KEY ACCOUNTABILITIES

  • Address and resolve all customer service questions, requests, concerns, and feedback within a 24-business hour timeframe.
  • Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills.
  • Cultivate and maintain positive relationships with assigned Season Ticket Members through various channels, including outbound calls, face-to-face interactions at games and Season Ticket Member Events.
  • Lead the execution of the annual Season Ticket Member renewal campaign.
  • Conduct the specified number of touchpoints outlined by Service Management to maximize Season Ticket Member satisfaction and retention.
  • Utilize CRM tools to track and report the progress of relationships and touchpoint systems with Season Ticket Members, ensuring client profiles are consistently updated.
  • Attend a predetermined number of home games outside normal business hours, overseeing Ticket Office operations during these events.
  • Serve as a resource to all fans and season ticket members within the Scotiabank Saddledome.
  • Manage the collection of outstanding balances on Season Ticket Member accounts.
  • Actively promote and sell season tickets, groups, game packages, and day tickets for various events at Scotiabank Saddledome and McMahon Stadium.
  • Provide tours of the Scotiabank Saddledome and McMahon Stadium upon request.
  • Provide reception relief when required.
  • Actively participate in the Safety Program, adhering to all safety rules.
  • Perform other duties as necessary.

THE INDIVIDUAL

The ideal individual will have the following background:

  • Post-secondary degree is considered an asset
  • Minimum 1-2 years of customer service experience;
  • Exceptional telephone manner, positive attitude;
  • The ability to multi-task and perform under pressure while meeting deadlines is crucial;
  • Ability to work independently or as part of a team with exceptional communication skills (both written and verbal);
  • Strong problem solving skills;
  • Intermediate to advanced skills using all Microsoft platforms is considered a strong asset.

This position will remain open until 3:00pm Monday, November 2nd, 2026.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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