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    • Manage and mentor a team of customer service representatives.
    • Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager /…
    • Provide daily, hands-on coaching through live call monitoring, recorded call reviews, and structured one-on-ones.
    • Competitive salary and benefits package.
    • On-going performance management of staff, assist in the preparation and delivery of employee performance reviews.
    • Paid vacation and great benefits.
    •  Support customer base by resolving questions, concerns, and technical issues,.
    • Customer base by resolving questions, concerns, and technical issues, as well…
    • Support the implementation of the monthly service and sales plan, goals and targets.
    • Digital proficiency, learning agility and growth mindset.
    • Provide exceptional customer service by responding promptly and professionally to customer inquiries via phone and email.
    • Customer service: 5 years (required).
    • Ensure excellent customer service by addressing customer concerns promptly and professionally.
    • The ideal candidate will possess strong leadership skills,…
    • Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
    • Motivate and coach team to provide exceptional customer…
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    • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining…
    • $100K+ total compensation package (base + commission + performance bonuses).
    • Oversee Operations – Manage inventory, scheduling, and day-to-day shop flow to…
    • The management position duties include overseeing a team of 20+ employees, assisting in HR and performance management, working closely with regional managers to…
    • Is committed to delivering exceptional and professional customer service.
    • Providing excellent customer assistance and efficiently processing sales transactions.
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    • Strong leadership skills with a focus on team development and performance improvement.
    • Manage and be accountable for the Profit & Loss performance of the…
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    • Staff management and training, scheduling, and customer service.
    • Ability to manage, motivate, coach, and develop employees to meet business objectives.
  • View similar jobs with this employer
    • Staff management and training, scheduling, and customer service.
    • Ability to manage, motivate, coach, and develop employees to meet business objectives.
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Job Post Details

Customer Service Manager / Integration Specialist - job post

GALAXY FREIGHTLINE INC.
2.9 out of 5 stars
Mississauga, ON L4W 1J2
$75,000–$95,000 a year - Permanent, Full-time

Job details

Pay

  • $75,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Key Responsibilities
Customer Service Leadership

  • Manage and mentor a team of customer service representatives
  • Develop and implement protocols to ensure effective client support
  • Handle escalations and resolve complex client issues
  • Monitor KPIs and improve service delivery

Integration Specialist Duties

  • Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
  • Lead onboarding of new clients and partners into digital platforms
  • Troubleshoot integration issues and ensure data accuracy
  • Train internal teams and clients on system usage and best practices

Qualifications

  • 3+ years of experience in customer service management (logistics/transportation preferred)
  • 1+ years in system integration or technical project management
  • Strong knowledge of freight operations and logistics platforms
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Salesforce, SAP, Oracle, or similar systems (an asset)

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 3 years (required)
  • Technical Project Management: 1 year (required)

Work Location: In person

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