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    • Proven experience in customer service roles, preferably within sales or support environments.
    • Promote additional products or services through persuasive…
    • Previous customer service experience is an advantage but not required.
    • We're hiring a Full-Time Customer Service Representative to provide exceptional support…
    • Address and find solutions for customer product issues.
    • Train customers on using FDM4 aligned to their unique needs.
    • Respond to and manage support calls.
    • We need a hard working individual(s) who can serve customers, load their products, as well as clean and maintaining the cardlock fuel site.
    • Help members and employers by providing them with group insurance and pension information in a timely and accurate manner using online services.
    • Identify opportunities to improve customer service processes and communication.
    • Previous leadership or supervisory experience managing a customer service team.
    • Be highly customer-focused with a commitment to delivering exceptional service.
    • Have experience in customer service, project coordination, or a related field.
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    • Retail sales, customer service, or cash handling experience is an asset.
    • Welcome customers, assess needs, and match them with the right products and services.
    • Provide outstanding customer service by addressing inquiries promptly, resolving issues effectively, and ensuring customer satisfaction.
    • Offer support and solutions to customers in accordance with the company's customer service policies.
    • Customer service: 1 year (preferred).
    • Have strong customer service skills, attentiveness, and patience for customers.
    • Reporting to the Manager, our Cook/Customer Service Representative is…
    • Provide a positive and personalized customer experience to our customers and prospects.
    • Present additional products or services that align with customer needs,…
    • 1-2 years of experience with in a team environment in a customer service position.
    • Focus on client service including timely response to telephone, email and fax…
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    • Retail sales, customer service, or cash handling experience is an asset.
    • Welcome customers, assess needs, and match them with the right products and services.
    • Experience with customer service with a high school diploma required.
    • Assist Outside Sales Representatives with sales, customer service, and quotes.
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Job Post Details

Customer Service Representative - job post

Woodland Cree First Nation
Cadotte Lake, AB•Hybrid work
$15.00–$29.33 an hour - Temporary, Part-time, Full-time, Contract, Freelance

Job details

Pay

  • $15.00–$29.33 an hour

Job type

  • Temporary
  • Freelance
  • Part-time

Location

Cadotte Lake, AB•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Extended health care

Full job description

Job Summary

Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued customers! In this energetic role, you will deliver exceptional service by addressing customer inquiries, providing product information, and ensuring a positive experience. Your multilingual skills and analysis abilities will help you connect with diverse clients, while your sales expertise will drive upselling opportunities. This paid position offers a chance to develop your communication skills and thrive in a fast-paced environment where your enthusiasm makes a real difference.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
  • Assist customers with product information, order processing, and issue resolution to ensure satisfaction
  • Conduct data entry accurately to update customer records and transaction details in the system
  • Utilize analysis skills to identify customer needs and recommend suitable solutions or upgrades through upselling techniques
  • Support multilingual communication by fluently speaking English and Spanish, ensuring clear understanding across diverse audiences
  • Engage in active listening to understand customer concerns and provide effective resolutions or escalate issues when necessary
  • Promote additional products or services through persuasive upselling strategies to enhance customer experience and increase sales

Experience

  • Proven experience in customer service roles, preferably within sales or support environments
  • Strong data entry skills with attention to detail for maintaining accurate records
  • Bilingual proficiency in English and Spanish is highly desirable to serve a diverse client base effectively
  • Excellent communication skills with the ability to convey information clearly and professionally
  • Demonstrated analysis skills to assess customer needs and recommend appropriate solutions
  • Experience in upselling or cross-selling products/services is a plus
  • Familiarity with phone etiquette standards and handling multiple channels of communication effectively

Join us today to be part of a vibrant team that values your energy, skills, and dedication! We’re committed to supporting your growth while delivering outstanding service that keeps our customers coming back.

Pay: $15.00-$29.33 per hour

Expected hours: 40.0 per week

Benefits:

  • Extended health care
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Cadotte Lake, AB

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