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    • Proven experience delivering exceptional customer service.
    • Customer service: 3 years (required).
    • This is a contract position up to 18 months..
  • View similar jobs with this employer
    • Minimum one (1) year of 3PL customer service experience.
    • Assist in continuous improvement initiatives related to customer service and operational efficiency.
    • Handle customer and user requests, including first-level technical support and post-sales service coordination.
    • Valid travel documents are mandatory.
  • View similar jobs with this employer
    • Minimum one (1) year of 3PL customer service experience.
    • Assist in continuous improvement initiatives related to customer service and operational efficiency.
    • This role involves customer service, bagged feed sales, assisting dispatch, and general office administration.
    • Job Type:* Full-Time – Maternity Leave Coverage.
    • The position supports the development, monitoring, and analysis of annual operating and capital budgets and forecasts and assesses the financial impacts of…
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
    • A passion for creating a positive customer experience.
    • 3-5 years of experience scheduling and dispatching field service.
    • This role is a full-time position.
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    • The incumbent addresses contract management risks within delegated authority, complies with service line requirements, and integrates activities with site teams…
    • Customer service: 2 years (preferred).
    • The Ideal candidate would manage the shop/parts, including Logistics of yard activity.
    • Ship, deliver or pick up parts.
    • Excellent interpersonal, communication and customer-service skills.
    • Reporting to the Deputy Clerk, the Recreation and Administrative Services Coordinator is…
    • Proven ability to manage customer inquiries and deliver high-quality customer service.
    • Field service coordination and dispatch: 3 years (required).
  • View similar jobs with this employer
    • Working knowledge of Microsoft 365 and field service management software.
    • Respond to after-hours service calls and coordinate emergency dispatches when required…
    • Respond to customer inquiries and coordinate internally to complete customer requests.
    • Process customer orders in accordance with department procedures.
    • Exceptional communication, interpersonal, conflict resolution, and customer service skills.
    • Act as customer liaison, resolving customer problems and selling…
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Job Post Details

Customer Service Coordinator - industrial shop
57 Old Onondaga Rd W, Brantford, ON
$22–$25 an hour
Contract, Full-time

Job details

$22–$25 an hour
Tuition reimbursement, Paid time off, Vision care, Dental care, Life insurance, Profit sharing, RRSP match, Casual dress
Contract, Full-time
Overtime, Day shift
57 Old Onondaga Rd W, Brantford, ON

Full job description

TF Warren Group is a premier lining, coating and rail maintenance facility located in Brantford, Ontario. We are currently seeking a Customer Service Coordinator to join our plateline team. Why work for us? We offer an environment where safety is top priority, we believe employees are our greatest strength, we are committed to customer satisfaction.

We also offer very competitive wages, benefits, RRSP, and a Profit Share Plan!

This is a contract position up to 18 months.

This person must be available to work the day shift from 6:00am-4:00pm, Monday through Thursday.

The ideal candidate must also be comfortable working in an industrial setting - office, shop and yard.

Essential Duties and Responsibilities:

The CSR is responsible for all pricing/estimation of Plateline products along with organizing freight.

  • Become a point of contact for all Plateline customers
  • Provide pricing and estimates on jobs
  • Create work orders for Plateline
  • Organize freight and shipping
  • Assist with invoicing when needed
  • Backup for line operations
  • Other duties as assigned

Essential Qualifications:

  • Proven experience delivering exceptional customer service.
  • Previous experience in the steel industry preferred
  • Post-secondary education in relevant field, with strong background in math skills and ability to read engineering drawings and blueprints
  • Minimum of 1-2 years’ experience in a related role
  • Understanding of costing methodology
  • Proficiency with project management software and MS Office
  • Highly organized with strong ability to multi-task and work within tight deadlines
  • Must be a clear communicator and a good listener
  • Ability to work independently and as part of the team
  • Adhere to company Core Values and safety policies

Physical Requirements:

  • Fine motor skills to keyboard/type continuously
  • Ability to sit and/or stand continuously at workstation
  • Safety sensitive environment, dusty industrial environment
  • Flexibility to work overtime to meet production levels, as required
  • Personal protective equipment required, including 6-inch CSA boots, eyewear, hard hat

TF Warren Group is an equal opportunity employer. We select candidates based on a fair evaluation of their skills and abilities, measured against the position requirements. We do not use AI in our recruitment process.

We offer an accessible recruitment process that is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation for a disability during any stage of the recruitment process, we invite you to inform the Recruiter that contacted you.

Pay: $22.00-$25.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Tuition reimbursement
  • Vision care

Ability to commute/relocate:

  • Brantford, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 3 years (required)

Work Location: In person

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