Customer Service Coordinator jobs

About Us

At Jones Food Store Equipment, we supply, install, and service refrigeration equipment primarily for supermarkets throughout British Columbia. Jones Food Store Equipment is part of Hussmann Canada, a Panasonic company, combining our local expertise with the resources and strength of a global industry leader.

Our Opportunity

The Service Administrator plays a key role in supporting service operations by processing work orders, assisting with billing processes, providing backup dispatch support for field service technicians, and providing exceptional customer service for external and internal customers.

The successful candidate will work closely with customers, technicians, vendors,

and internal teams to ensure service requests are processed accurately and efficiently.

We are looking for a highly organized and detail-oriented professional who thrives in a fast-paced environment

and can effectively manage multiple priorities. The ideal candidate is a team player with strong communication skills,

a customer-focused mindset, and the ability to quickly learn new systems and processes while maintaining a high standard of accuracy and professionalism.

This is an on-site position based on Vancouver Island and may be located at either our Parksville or Victoria office, Monday through Friday, from 8:00 am. to 4:30 pm. The successful candidate must be flexible and willing to work from the alternate office for up to five weeks per year to provide vacation/time off coverage. The Company will pay for accommodation costs associated with these temporary assignments.

Responsibilities

• Receive and respond to customer service requests in a professional and timely manner
• Coordinate service activities with customers and provide backup dispatch support for field service technicians.
• Process and administer work orders from creation through completion
• Review completed work orders for accuracy, completeness, and billing requirements
• Assist with invoice coding, billing administration, and account support activities
• Monitor and maintain customer portal activity, ensuring service requests, work orders, and invoices are processed accurately and on time
• Maintain accurate customer, service, and work order records within company systems
• Communicate effectively with customers, technicians, vendors, and internal departments to support efficient service delivery
• Assist with departmental reporting and administrative support functions
• Provide exceptional customer service while resolving customer inquiries and concerns
• Perform other related duties as assigned

Qualifications / Requirements

• Minimum 2 years of experience in dispatching or service coordination
• Experience processing work orders is considered an asset
• Experience with invoice coding, billing administration, or account support activities is considered an asset
• Experience with ServiceBox, Service Channel, VX Maintain, Sage 300, or similar systems is considered an asset
• Strong computer skills with proficiency in Microsoft Outlook, Word, and Excel
• High school diploma required; post-secondary education in Business Administration or a related field is considered an asset
• Ability to manage multiple priorities in a fast-paced environment; strong attention to detail and commitment to accuracy
• Positive attitude, strong work ethic
• Excellent customer service and communication skills, both over the phone and in writing

Pay: $55,000.00-$65,000.00 per year

Work Location: In person