Skip to main content
Post your resume and find your next job on Indeed!

Customer Service Coordinator jobs

Sort by: -
    • Handle customer and user requests, including first-level technical support and post-sales service coordination.
    • Valid travel documents are mandatory.
    • This role involves customer service, bagged feed sales, assisting dispatch, and general office administration.
    • Job Type:* Full-Time – Maternity Leave Coverage.
    • Proven ability to manage customer inquiries and deliver high-quality customer service.
    • Field service coordination and dispatch: 3 years (required).
    • Respond to customer inquiries and coordinate internally to complete customer requests.
    • Process customer orders in accordance with department procedures.
    • Exceptional communication, interpersonal, conflict resolution, and customer service skills.
    • Act as customer liaison, resolving customer problems and selling…
    • The position supports the development, monitoring, and analysis of annual operating and capital budgets and forecasts and assesses the financial impacts of…
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
    • Customer service: 2 years (preferred).
    • The Ideal candidate would manage the shop/parts, including Logistics of yard activity.
    • Ship, deliver or pick up parts.
    • A passion for creating a positive customer experience.
    • 3-5 years of experience scheduling and dispatching field service.
    • This role is a full-time position.
  • View similar jobs with this employer
    • The incumbent addresses contract management risks within delegated authority, complies with service line requirements, and integrates activities with site teams…
    • Excellent interpersonal, communication and customer-service skills.
    • Reporting to the Deputy Clerk, the Recreation and Administrative Services Coordinator is…
  • View similar jobs with this employer
    • Working knowledge of Microsoft 365 and field service management software.
    • Respond to after-hours service calls and coordinate emergency dispatches when required…
    • Build strong customer relationships and identify opportunities to improve sales operations, customer service, and business performance.
    • Identify opportunities for customer retention.
    • Previous sales, social media, marketing, customer service, or automotive experience is an asset.
  • View similar jobs with this employer
    • The incumbent addresses contract management risks within delegated authority, complies with service line requirements, and integrates activities with site teams…
Get e-mail updates for the latest Customer Service Coordinator jobs

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Commercial Operations Coordinator - B2B Dairy Industry
Rheolution Inc.
Montréal, QC H2S 3H5
•
Hybrid work
$80,000–$100,000 a year
Permanent, Full-time
Apply now

Job details

$80,000–$100,000 a year
Life insurance, Disability insurance, Company pension, Flexible schedule, On-site parking
Permanent, Full-time
Hybrid work in Montréal, QC H2S 3H5

Full job description

Rheolution Inc. (Montreal, QC) develops advanced industrial and lab instruments for real-time monitoring of milk coagulation and texture testing in dairy production. Our patented technologies help producers in 35 countries optimize yield, consistency, and product quality, turning process data into actionable insights and measurable value.

Key Role:

We are seeking a motivated Commercial Operations Coordinator to help drive the commercial growth of Rheolution’s advanced testing instruments in the dairy industry. Working closely with Account Representatives in North America and Europe, you will be the operational backbone of the sales team: keeping the pipeline organized, generating qualified opportunities, supporting demo projects and commercial operations, and ensuring responsive after-sales service. This role suits a structured, energetic professional who thrives on coordination, enjoys solving customers’ problems, and wants to contribute directly to commercial results.

---

Responsibilities :

Lead Generation & Market Intelligence

  • Research, identify, and qualify potential customers (dairy plants, labs, R&D centres) and hand over warm opportunities to Account Representatives.
  • Plan and run outbound communication campaigns (email, LinkedIn, phone) toward prospects and existing customers.
  • Monitor industry trends, competitors, and regulatory changes; share actionable insights with sales, marketing, and R&D.
  • Produce high-quality sales material: presentations, product sheets, case studies, campaign content.
  • Collaborate with the marketing and communication team to align messaging and support product launches and campaigns.

Commercial Operations & Coordination

  • Maintain the CRM fully documented and up to date (contacts, activities, pipeline stages, forecasts).
  • Prepare quotes, proformas, invoices, and follow-ups in support of Account Representatives’ daily operations.
  • Track orders and deliveries, and coordinate customer onboarding with internal teams.
  • Organize travel, customer visits, demos, trade shows, and conferences (bookings, shipping, booth logistics).
  • Coordinate internal and external projects involving multiple stakeholders, tracking actions and deadlines to completion.

Demo Projects & Customer Support

  • Assist in planning and performing demo and ROI projects with customers in North America.
  • Handle customer and user requests, including first-level technical support and post-sales service coordination.
  • Ensure timely, professional responses and escalate issues to the appropriate technical teams.

---

Skills:

Business & Sales Acumen

  • Results-oriented, proactive, and value-driven.
  • Strong ability to listen, coordinate, and problem-solve.

Core competencies

  • Highly organized and structured: able to manage multiple priorities, deadlines, and stakeholders without losing track of details.
  • Excellent written and verbal communication skills in English and French; additional languages (Spanish, German, Italian) an asset given our European and international customer base.
  • Customer-focused with a deep understanding of client needs and a drive to deliver fast, effective solutions.
  • Genuine team player who enjoys coordinating, helping, and enabling others to hit business objectives.
  • Proactive and dynamic: takes initiative, identifies opportunities, and follows through to results.

Technical skills

  • Proficiency with CRM systems and the Google Workspace suite.
  • Ability to produce polished presentations and documents; familiarity with design or marketing tools (Canva, Adobe) is a plus.
  • Comfort learning and using technical products and explaining their benefits in clear, business-oriented terms.
  • Availability for travel in North America for demos and trade shows.
  • Valid travel documents are mandatory.
  • Valid driver license

---

Education & Experience:

Education

  • Diploma or solid experience in business administration, marketing, sales, or a related field.

Experience

  • 2+ years of experience in sales support, inside sales, customer service, or project coordination, ideally in a B2B technical or industrial environment.
  • Interest in agri-food, dairy, or scientific instrumentation is a strong asset.

---

Benefits:

  • Full-time, permanent position
  • Group health insurance, disability insurance, and life insurance
  • Competitive compensation package including fixed and variable components
  • Four weeks of vacation per year
  • Five sick days per year (flexible days)
  • Offices located in the vibrant Mile Ex–Little Italy district (two metro stations: orange and blue lines)
  • Hybrid work policy
  • Collaborative, open, and dynamic work environment

---

How to apply?

Please send your resume and a cover letter to . Only qualified candidates will be contacted.

Pay: $80,000.00-$100,000.00 per year

Benefits:

  • Company pension
  • Flexible schedule
  • On-site parking

Application question(s):

  • How many years of experience do you have in sales support, inside sales, customer service, or project coordination?
  • Do you have experience using CRM software to manage customer information, sales activities, and opportunities?
  • Do you have experience in B2B sales support, lead generation, or commercial operations?

Education:

  • Bachelor's Degree (required)

Work Location: Hybrid remote in Montréal, QC H2S 3H5

Let Employers Find YouUpload Your Resume