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    • Support customers across Yukon Energy’s service areas by responding to billing inquiries, processing payments, coordinating service requests, and assisting with…
    • View all Yukon Energy Corporation jobs - Whitehorse jobs - Customer Service Coordinator jobs in Whitehorse, YT
    • Salary Search: Customer Service & Billing Coordinator salaries in Whitehorse, YT
    • Reporting to the Supply Chain Manager, the Supply Chain & Customer Service Coordinator is responsible for assisting in coordinating customer order fulfillment…
    • Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
    • Must be familiar with all aspects paperwork/documentation for…
    • Provide exceptional customer service while resolving customer inquiries and concerns.
    • The Service Administrator plays a key role in supporting service…
    • This role involves customer service, bagged feed sales, assisting dispatch, and general office administration.
    • Job Type:* Full-Time – Maternity Leave Coverage.
    • A passion for creating a positive customer experience.
    • 3-5 years of experience scheduling and dispatching field service.
    • This role is a full-time position.
    • Handle customer and user requests, including first-level technical support and post-sales service coordination.
    • Valid travel documents are mandatory.
  • View similar jobs with this employer
    • Working knowledge of Microsoft 365 and field service management software.
    • Respond to after-hours service calls and coordinate emergency dispatches when required…
    • The position supports the development, monitoring, and analysis of annual operating and capital budgets and forecasts and assesses the financial impacts of…
    • The coordinator is expected to build and maintain quality customer relationships.
    • Provide quality customer service to our external and internal customers.
    • Customer service: 2 years (preferred).
    • The Ideal candidate would manage the shop/parts, including Logistics of yard activity.
    • Ship, deliver or pick up parts.
  • View similar jobs with this employer
    • Working knowledge of Microsoft 365 and field service management software.
    • Respond to after-hours service calls and coordinate emergency dispatches when required…
    • This position collaborates cross functionally with the account, field sales, brand, supply chain, warehouse & customer service.
  • View similar jobs with this employer
    • The incumbent addresses contract management risks within delegated authority, complies with service line requirements, and integrates activities with site teams…
    • 1-3+ years of customer service, customer experience, customer support, order management, or administrative coordination experience.
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Job Post Details

Yukon Energy Corporation logo
Customer Service & Billing Coordinator
Yukon Energy Corporation
·
4.7
Whitehorse, YT
$36.12–$43.13 an hour
Full-time
Apply now

Job details

$36.12–$43.13 an hour
Full-time
Whitehorse, YT

Full job description

The Opportunity: Customer Service & Billing Coordinator

Full-Time 2-Year Term position, based out of Whitehorse, Yukon.

Compensation: Level 6: $36.12/hr-$43.13/hr PLUS Northern Allowance.

What is in it for you:

  • Competitive Pay with annual cost of living increase
  • Northern Allowance: $7,920.00 + 5.2% Base Pay added to Base Salary
  • Comprehensive Benefit Package that begins the first day of employment
  • 160 hours of vacation leave, 160 hours of sick leave, 40 hours of special leave
  • Travel Allowances for employee and their spouse and dependent(s)
  • Annual Wellness Subsidy
  • Cell Phone Subsidy
  • Training and Development opportunities
  • Opportunity to be a part of something greater and help the Yukon

Do you enjoy helping people, solving problems, and being a trusted support during important moments? Yukon Energy is looking for a Customer Service & Billing Representative to join our team in

Whitehorse, Yukon.

What will you do: As a key member of the Customer Service team, you will:

  • Support customers across Yukon Energy’s service areas by responding to billing inquiries, processing payments, coordinating service requests, and assisting with account changes in a professional and customer-focused manner.
  • Maintain accurate customer and billing records by processing transactions, monitoring accounts, supporting collections activities, and ensuring work is properly documented within customer information systems.
  • Help deliver reliable and efficient customer service operations by coordinating work orders, responding to customer concerns, and supporting day-to-day administrative and billing processes in accordance with Yukon Energy policies and procedures.

What you need to succeed:

  • Post-secondary credentials in Business Administration, Accounting or a related field; a 2-year certificate or 3 years of related administrative experience.
  • Valid Class 5 driver's license.
  • Proficiency in Microsoft Word, Excel and Outlook.
  • Demonstrated leadership and supervisory skills.
  • Strong organizational and time management skills.
  • Excellent client service, interpersonal and conflict resolution skills.
  • Ability to work effectively in team and cross-cultural environments.
  • Assets: Experience with Oracle Customer Care Solutions or similar billing software; knowledge of Yukon's electricity system, regulatory environment and Yukon Energy's operating system.

Who we are: Yukon Energy is the primary generator and transmitter of electrical energy in the Yukon territory, operating within the Traditional Territories of Yukon First Nations. We take pride in our commitment to sustainability and collaboration with Indigenous communities across all our operations.

Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is representative of the population we serve, and we are committed to the employment and professional development of Yukon First Nations citizens. First Nations candidates are encouraged to self-declare.

We believe people should be at the heart of hiring. While we recognize the value of AI technology, we do not use AI to screen or evaluate applications. Every application is reviewed by a real person, ensuring each candidate receives thoughtful consideration.

Ready to apply? Visit Yukon Energy’s Recruitment Page or contact People & Culture at :hr@yec.yk.ca with any questions. Applications will be accepted until the position is filled.

Applicants must be legally entitled to work in Canada without employer sponsorship. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Posted: October 28, 2026 | Learn more about Yukon Energy

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