Customer Service Clerk jobs

Job Summary

We are seeking a professional, friendly, and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent customer support, responding to inquiries, processing orders, resolving complaints, and ensuring a positive customer experience. This role requires strong communication and problem-solving skills, attention to detail, and the ability to work closely with sales, warehouse, purchasing, and delivery teams to meet customer needs efficiently and accurately.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person in a professional and timely manner.
• Provide accurate information about products, pricing, availability, delivery schedules, and company policies.
• Process customer orders, returns, exchanges, and requests accurately and efficiently.
• Prepare quotations, invoices, sales orders, and other customer-related documents as required.
• Follow up with customers regarding order status, backorders, deliveries, and outstanding issues.
• Handle customer complaints and concerns professionally, identify appropriate solutions, and escalate complex issues when necessary.
• Coordinate with sales representatives, warehouse staff, purchasing, and delivery teams to ensure timely order fulfillment.
• Maintain accurate customer information, order records, and communication history in the company's computer systems.
• Assist customers with product selection and recommend suitable products based on their needs.
• Monitor outstanding orders and communicate delays or changes to customers promptly.
• Build and maintain positive relationships with new and existing customers.
• Support the sales team by identifying customer needs and referring potential sales opportunities.
• Process customer payments and assist with billing inquiries when required.
• Ensure customer requests are handled according to company policies and procedures.
• Maintain a professional, organized, and customer-friendly work environment.
• Contribute to continuous improvement by identifying ways to improve customer satisfaction and service efficiency.

Qualifications and Requirements

• Previous customer service or administrative experience is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize work effectively.
• Proficiency in Microsoft Office and general computer applications.
• Ability to learn company products, services, and order-processing systems.
• Strong teamwork skills and the ability to work independently.
• Professional attitude, patience, reliability, and a positive approach to customer service.
• Ability to remain calm and professional when handling difficult customer situations.

Key Skills

• Customer relationship management
• Order processing and data entry
• Telephone and email communication
• Complaint handling and conflict resolution
• Product knowledge and customer assistance
• Time management and multitasking
• Teamwork and coordination
• Attention to detail and accuracy

Performance Expectations

• Provide prompt, accurate, and courteous customer service.
• Maintain a high level of customer satisfaction.
• Process orders and customer requests accurately and within required timelines.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate records and follow company procedures.
• Work collaboratively with other departments to ensure a smooth customer experience.

Working Conditions

• Full-time depending on business requirements.
• Primarily office-based
• Regular communication with customers and internal departments.
• May require handling multiple inquiries and priorities in a fast-paced environment.

Pay: $50,000.00-$60,000.00 per year

Education:

• Secondary School (preferred)

Work Location: In person