Customer Service Clerk jobs

Customer Service / Call Center Agent – Remote (Independent Contractor)

Hiring Locations: Moncton, Saint John, Fredericton (New Brunswick) and Halifax (Nova Scotia), Canada
Employment Type: Independent Contractor / Consultant
Work Mode: Remote – Work from Home
Openings: 15–20
Client Base: United States

About the Role

We are looking for customer-focused and motivated Call Center Agents to support our US-based clients. The successful candidates will handle customer interactions professionally, respond to inquiries, provide accurate information, and help ensure a positive customer experience.

This is a remote independent contractor opportunity for individuals based in the specified locations in Canada who have strong communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information and appropriate resolutions.
• Listen actively to understand customer concerns and deliver effective solutions.
• Maintain clear and accurate records of customer interactions in the relevant systems.
• Follow client procedures, communication guidelines, and quality standards.
• Escalate complex issues to the appropriate team when required.
• Meet agreed performance targets related to service quality, productivity, and customer satisfaction.
• Maintain professionalism, confidentiality, and a positive customer experience throughout every interaction.

Required Skills and Qualifications

• Strong verbal communication skills in English.
• Good listening, interpersonal, and problem-solving skills.
• Customer-focused approach with patience and professionalism.
• Ability to manage customer conversations effectively and handle challenging situations.
• Basic computer skills and the ability to navigate multiple applications.
• Reliable internet connectivity and a suitable, quiet home-working environment.
• Ability to work independently and manage time effectively.
• Previous experience in customer service, call centers, technical support, or a similar role is preferred.

Work Arrangement

• Fully remote position.
• Candidates must be based in one of the specified locations: Moncton, Saint John, Fredericton, or Halifax.
• Engagement will be on an independent contractor/consultant basis, not as a full-time employee.
• Agents will support US-based clients and must be available to work the required client-aligned shifts. Specific shift timings will be communicated during the hiring process.

What to Expect

• Opportunity to work remotely while supporting US-based customers.
• A professional client-facing environment.
• Clear performance expectations and defined service standards.

Application

Interested candidates are invited to submit their updated resumes, highlighting relevant customer service or call center experience, communication skills, and availability.

Please note: This opportunity is for independent contractors/consultants and does not constitute full-time employee employment.

Pay: $18.15-$32.42 per hour

Work Location: Remote